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Research Specialist, Rights & Permissions, Copyright Clearance Center, Danvers, MA

The Operations Research Specialist is responsible for ensuring works, rights and permissions are properly represented within CCC's internal systems and customer-facing products in a timely fashion. The individual in this position will play a key role in various aspects of creating, maintaining, and updating CCC's customer, bibliographic, rights, and pricing metadata according to CCC policies, procedures and standards. 

Responsibilities include:

  • Research and resolve internal and external customer orders, inquiries and metadata discrepancies 
  • Support CCC's inventory expansion goals by creating and maintaining Rightsholder/RRO accounts, agreements, works and rights information
  • Suggest potential improvements to departmental policies and procedures by identifying and elevating trends and opportunities, also responsible to test and execute improvement proposals
  • Create and execute training plans for in house & offshore staff and provide quality feedback during training period and beyond, on an as needed basis
  • Take the lead in updating Data Operations documentation and manuals as assigned by Supervisor
  • Perform user acceptance testing on internal and customer facing applications on an as needed basis
  • Assist with new business processes and special projects as assigned


  • Bachelor's degree or 3+ years' professional experience, MLS preferred 
  • Background in publishing, rights and permissions management, or related field preferred
  • Excellent verbal and written communication skills
  • Demonstrated exposure or experience using MS Excel or Access
  • Advanced Internet research skills (able to quickly locate and identify information using online search tools)
  • Ability or experience to interpret Internet research results into meaningful data
  • Strong attention to detail and problem solving skills
  • Decision making skills
  • Ability to self-motivate


  • Responsive to changing priorities as workflow demands and able to meet established deadlines
  • Positive, professional attitude
  • Able to work both independently and collaboratively 

Reasons you should apply...

  • You enjoy problem solving in a complex, dynamic, global environment
  • You're a people person and you enjoy collaborating in a professional setting
  • You just can't enough of the nitty, gritty details.
  • You have an inquisitive nature and are resourceful
  • You want to work for a company that makes a difference

This position might not be a good fit for you if...

  • You don't like a dynamic environment where each day is different.
  • You are not comfortable with shifting and changing priorities
  • You are not solutions oriented
  • You are not comfortable with engaging across the organization

Application Instructions:

Please apply via this link:

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