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Library Reference Assistant, Tufts University Hirsh Health Sciences Library, Boston, MA

Tufts University Hirsh Health Sciences Library

Library Reference Assistant


The Tufts University Hirsh Health Sciences Library ( is seeking a full time permanent reference assistant. The Hirsh Health Sciences Library serves the Tufts University schools of Medicine; Dental Medicine; Nutrition; Public Health and Graduate Biomedical Sciences; and affiliate hospitals. The Hirsh Health Sciences Library is located in downtown Boston in the Chinatown/Theater district.


The Library Reference Assistant is responsible for carrying out all the daily activities of the  Library Service Desk in an effective, customer-oriented and professional manner. Primary duties include providing service to library patrons at the Library Service Desk including but not limited to providing basic reference service and point-of-need consultation and instruction to users for their information access questions; assisting users with access to the physical library and accessing resources on the website; and assisting users with printing and scanning. Interactions with patrons occur in person and electronically.


The person in this position will also use the circulation module of the University Library's integrated library system to circulate material, create and maintain patron records, and create and maintain reserve lists. They will also create and maintain the reserves collection by contacting faculty on a regular basis, and coordinating with library staff as needed for ordering new materials and processing existing materials. Responsibilities also include interpreting and applying library policies as appropriate, accurately referring users to appropriate staff members when needed for additional information, reference or technical questions. This position uses Qualtrics to create and run surveys for the library, some on a daily basis. This person will also be responsible for processing the requests made by HHSL users for materials from other University libraries.


Additionally, this position will be on library and university committees as assigned, including the Library PR Team, and back up on the University Library's Circulation and Reserves Team. This position is the sole full time staff member on Saturdays.


Basic requirements: 1 - 3 years related experience; college degree; experience with library circulation systems; MS Office products and current communication platforms (wikis, blogs etc).The working hours are Monday, Tuesday (or Wednesday), Thursday, Friday 7:30 - 3:30 and Saturday 10 - 6.


Preferred Qualifications: Experience in an academic or special library environment with knowledge of Ex Libris (Alma/ Primo/Leganto) preferred. Very strong verbal and written communication skills and a demonstrated high level of good judgment, analytical and problem-solving skills. Familiarity with emerging technologies and related skills. Ability to be helpful, approachable and flexible. Ability to work collaboratively in a team and independently. Enthusiasm and initiative, and the ability to prioritize diverse responsibilities and meet deadlines. Good organizational skills. Ability to meet and exceed customer needs and expectations.


Please apply online at:http:// Search by job title: Library Reference Assistant - Hirsh Health Sciences Library or Job Requisition number: 18001294. Tufts University is an Affirmative Action/Equal Opportunity Employer. Please include cover letter and resume with application.  Reviews will begin immediately and continue until the position is filled.

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