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Learning Commons Support Coordinator, Bay Path University, Longmeadow, MA

When Bay Path opened its doors to students in downtown Springfield, MA in 1897, it had a very clear goal: to provide a practical, affordable, and career-oriented education to meet the needs of companies, organizations, and communities. From the beginning, Bay Path prided itself on being entrepreneurial, constantly pushing the boundaries of the academic experience to fit the student. To start them on the road of success. We still do.

Today, that spirit and philosophy is more important than ever in higher education. At Bay Path, it's not just the number and breadth of undergraduate and graduate programs that defines us-and we have many-but it is our ability to connect the classroom to learning to leadership to experience to career that is at the core of what we do best. We know the work that needs to be done.

Bay Path University, an independent and not-for-profit institution, was named Among Fastest Growing Baccalaureate Colleges by the Chronicle of Higher Education Almanac, and is a member of the Women's College Coalition. With a main campus in Longmeadow, MA and four satellite locations, (East Longmeadow, Sturbridge, Concord, Springfield), Bay Path offers undergraduate, graduate (for women and men) degrees, and professional certificates.

We're committed to preparing our students to navigate a constantly changing world. Whether it is one of our innovative academic programs, groundbreaking online learning platform, or through our Women as Empowered Learners and Leaders initiative, we educate our students in ways that will help them to grow, learn to adapt, and always to flourish. Be part of the change.

We invite you to visit our website at where you can learn more about Bay Path University.

Job Description:

  • Position Code: LCSC
  • Job Type: Full-time
  • Hours/Schedule: Monday- Thursday 12:30pm - 9:00pm; and Friday 9:30am - 6:00pm.
  • Position Location:  Longmeadow, MA

The Learning Commons Support Coordinator serves as a primary point of contact for students and faculty engaged in online, hybrid and web-enhanced learning at   Bay Path University as well as support for students and faculty utilizing the services of Hatch Learning Commons. The individual serving in this position will work as a member of a team and is primarily responsible for online learning front-line support functions of the Learning Commons including facilitating the Introduction to Online Learning course (EXT 099), and providing extensive support for students throughout their online course and degree programs. In addition to supporting student success within the learning management system and related tools, the coordinator will also assist faculty members in working with students who are not succeeding in their online courses, at times connecting students with appropriate University resources. The coordinator also assists other Learning Commons functions such as instructional design and library services.  This is a full-time, twelve-month staff position with a non-traditional schedule designed to support our diverse student populations (Monday through Thursday 12:30p - 9:00p & Friday 9:30a - 6:00p).


  • Serve as a primary point of contact for all online students, assisting them with connecting to the appropriate department/staff member to obtain additional information as needed.
  • Provide front-line support for all online learning operations of the Hatch Learning Commons.
  • Design and deliver training materials on the LMS, online learning and select library services to all student populations.
  • Facilitate the Introduction to Online Learning student online orientation course (EXT 099).
  • Promptly communicate all concerns regarding the orientation to students to ensure they meet required deadlines and complete all course requirements.
  • Report orientation completion to the Registrar's office to ensure proper tracking of orientation completion data for students taking future online courses.
  • Assist in determining and evaluating areas in need of further development in the orientation to ensure student success.
  • Assist instructional designers with ensuring online, hybrid and web-enhanced courses are accessible to students of all abilities.
  • Assist library services with circulation and lending, co-development of tutorials, learning objects and other web based resources, virtual workshops and incoming support requests.
  • Provide assistance and training to students using the course management system, online conferencing systems, select library systems and others.
  • Work closely with other Hatch Learning Commons staff to achieve departmental goals.
  • Work with other Hatch Learning Commons staff members to track frequently asked questions from students and assist in developing a series of responses for such inquiries and in updating information provided to students, as appropriate.
  • Assist in the development and delivery of programs in response to identified student support needs as they arise.
  • Other duties as assigned.


  • Work-study students (as assigned)


  • Bachelor's degree required. Master's in student personnel, higher education administration, library science, instructional design, educational technology or related field desirable.
  • Strong organizational skills.
  • Excellent communication skills; be comfortable making numerous phone and email contacts with students. Must be able to interface well with faculty and the academic administration.
  • Extensive computer skills including Microsoft Office and Google Apps as well as experience with video creation and editing software.
  • Experience with online education and course management systems.
  • Strong ability to troubleshoot technology issues.
  • Experience with providing reference and technical support via synchronous and asynchronous tools.
  • Willingness to work flexible and extended schedule including weekends and evenings when necessary.
  • Ability to adhere to University policies and procedures.
  • Ability to handle confidential information with discretion and within FERPA and HIPPA guidelines.
  • Should be committed to a culture of diversity, respect and inclusion; demonstrated ability to build working relationships with people having a wide variety of backgrounds, perspectives, and experiences different from ones' own.
  • General knowledge of the University's mission, purpose and goals and the role this position plays in achieving those goals.

Additional Information:

Commitment to Diversity and Inclusion
Bay Path University is a diverse community devoted to proactively nurturing a campus-wide culture that promotes and ensures respect, inclusion and safety for all members regardless of race, color, national origin, age, gender, religion, sexual orientation and gender identity, socio-economic background, or physical ability. We are one University that opens our hearts and minds to conversations, to learning and to creating a community that is welcoming of all. Regardless of position, it is expected that each employee will embrace this commitment and demonstrate an attitude of respect toward and acceptance of all members of our community.

Bay Path University is a smoke- and tobacco-free community. 

All offers of employment are contingent on satisfactory background checking.

Application Instructions:

Applicants for this position should attach a cover letter resume / curriculum vitae, the contact information for four (4) professional, work related references and any other relevant information pertaining to this position and your candidacy. Please apply online.  Faxes and emails will not be accepted. 

Bay Path University is dedicated to building a culturally diverse and pluralistic faculty committed to teaching and learning in a multicultural environment and strongly encourages applications from minorities, women and all underrepresented backgrounds.  An Equal Opportunity Employer, Bay Path University is committed to fostering diversity in its student body, faculty, and staff. 

For more information, see the full description at: "Learning Commons Support Coordinator"

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