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Commons Technology Specialist, Providence College, Providence, RI

The Phillips Memorial Library at Providence College seeks applications for a Commons Technology Specialist.

 

This is a full-time (35-hour per week), Monday - Friday position, where the hours are 10:00 am - 6:00 pm.  The Commons Technology Specialist provides primary technology support, advanced user and systems support, and digital information content services to the Library + Commons, as well as to College faculty, students and staff. Will also serve as primary library liaison to IT and collaborate on all technology initiatives and coordinate the technology workflows in the library, including technical oversight of special projects and programs.

 

Essential duties:

  1. Provide ongoing technology and technical support of library systems, and hardware/software critical to the services and operations of the Library+Commons and maintain knowledge of existing and emerging hardware, software, and communications technologies across a variety of platforms. Coordinate reporting and resolution of day-to-day technology problems to IT; develop and deliver technical training through a variety of channels, develop and maintain training content and support documentation in a variety of formats, and contribute to training planning efforts in the Library+Commons and to the campus community. Maintain and assist in developing tools and applications to support, promote, access, and analyze library collections and operations. Assist with the integration of new technology solutions to ensure access to library collections and the integration of new technology solutions into existing library system; provide tactical and operational support of library systems that support key functions and services; incorporate new and constantly changing technologies into department workflows and serve on technology team within the Library+Commons. May serve as lead to other staff on the technology team.
  2. Actively participate in ongoing public services functional workflows within the department. Regularly assist library patrons in their needs concerning hardware, software, research, printing, processing, formatting, product creation, Web/e-mail communications, digitation, etc. especially from the public service desks. Provide advanced to expert-level problem solving help and advanced problem referrals to Research & Education and other specialized staff. Demonstrate facility to assists users with technology needs of varying complexities.
  3. Provide general research, education, and related user technology, and technical support in the Library+Commons and in collaboration with other campus service partners as assigned. Participate in cross-functional Library+Commons initiatives, and contribute to quantitative and qualitative assessment of services through data-gathering and analysis.

For more information, please visit:

https://careers.providence.edu/postings/3228

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