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Access Services Coordinator, Stamford Regional Library, Stamford CT

Job ID: 2019160

Title: Access Services Coordinator

Rank: University Library Assistant II, UCP 5

Area: Library Administration

Under the direction of the Stamford Regional Library Director, the Access Services Coordinator is responsible for maintaining user service operations at the Stamford campus library. Working independently, the incumbent oversees the daily operation of the library's front desk services including circulation services, reserve services, interlibrary services, and information services. The incumbent works collaboratively with other user service coordinators system-wide to establish and maintain effective, efficient, and consistent processes and procedures. This position contributes to the development of services, space, programs and marketing, and assessment initiatives at the Stamford campus library and actively collaborates with departments, schools, and/or other units to promote and provide guidance on using library resources and services. Evening and weekend hours required.

Duties and Responsibilities

  1. Plans, organizes, maintains, and oversees the processes and operations of user services at the Stamford campus library including circulation, reserves, interlibrary services, general information, room reservations, equipment checkout, stacks and facilities maintenance, and security.
  2. Provides information and basic reference and directional assistance to patrons at the library services desk while managing the activities of the desk.
  3. Ensures the highest level of customer service is provided to library patrons.  Reviews and maintains a current knowledge of Library and University policies and procedures affecting public service operations.
  4. Prepares, collects, and analyzes a variety of data and information and summarizes findings in applicable reports, surveys, statistics, and other communication mediums for the UConn Library, Interlibrary Services, and the State of Connecticut.
  5. Designs and produces brochures, signs, forms and schedules
  6. Provides assessment and recommendations for improved ILL, library services, spaces, technologies, and programs.
  7. Plans, prioritizes, and recommends supplies and equipment for purchase.  Monitors the budget for supplies/equipment expenditures.

Shared Expectations for Student Supervisors

  1. Hires, schedules, trains, and supervises student employees. 
  2. Determines work assignments and provides feedback to each student employee. 
  3. Approves student timecards and resolves time reporting and/or student payroll issues in a timely manner.
  4. Ensures student payroll expenditures remain within approved budget.
  5. Maintains current student employee personnel records.
  6. Adheres to the policies and procedures as outlined in the UConn Library Student Employee Handbook and the UConn Student Employment Guide.

 

Shared Expectations for All Staff

  1. Participates in planning and actively contributes to Area and Unit priorities, initiatives, and operations through collaboration and cooperation.
  2. Demonstrates reliable and effective written and verbal communication and interpersonal skills.
  3. Maintains currency and open communication in ongoing trends and developments related to position responsibilities.
  4. Works effectively in current office applications, software, and communication tools as set by the UConn Library and University of Connecticut.
  5. Exhibits appreciation of, sensitivity to, and respect for a diverse working environment, inclusive of social, economic, cultural, ideological, gender, racial, and ethnic backgrounds.
  6. Performs duties parallel to position responsibilities as required.

 

Minimum Qualifications

  1. Bachelor's degree and three years of related work experience or equivalent combination of education and related experience.
  2. Experience in library access services functions, eg. Document delivery/ILL; course reserves; circulation services.
  3. Strong communication, customer service, and interpersonal skills.
  4. Demonstrated ability to collaborate with colleagues and faculty across the university, as well as the ability to work independently in a diverse, multicultural, and fast-paced environment.
  5. Flexibility to adjust schedule for peak activity periods and emergencies.
  6. Demonstrated commitment to supporting diversity and inclusion.

Preferred Qualifications

  1. Experience with Springshare software, including LibGuides, LibCal, and LibWizard.
  2. Supervisory experience within access or circulation services of an academic or large public library.
  3. Working knowledge of ALMA, ILLiad, and OCLC resource-sharing.
  4. Basic understanding of copyright and licensing issues.
  5. Demonstrated knowledge of current nationwide trends in access services, course reserves and interlibrary loan.

The position is currently on UConn Jobs (http://hr.uconn.edu/jobs/, (please reference Job ID 2019160) through December 9, 2018 and you can find the full description on site at https://lib.uconn.edu/about/employment-opportunities/. 

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