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Library Assistant II / Access Services Assistant, Worcester State University, Worcester, MA

Library Assistant II, Access Services Assistant

Job Description:

SUPERVISION RECEIVED: Access Services Librarian (MSCA Associate Librarian)

SUPERVISION EXERCISED: May supervise subordinate staff and student employees

General Statement of Duties: The Library Assistant II, Access Services Assistant, will provide library access services including circulation, interlibrary loan, and course reserves. The employee will charge, renew and discharge library books and materials; aid library users in locating and using materials; monitor the borrowing of materials; verify the proper location of books and materials; and perform related work as required. The basic purpose of this work is to aid in the maintenance, preparation, distribution and lending of library books and other materials at the Worcester State University Library.

The hours of the position are: 7:15 AM to 3:30 PM Monday through Friday (37.5 hours per week). Work shifts may be adjusted when classes are not in session and/or at other times within the confines of the collective bargaining agreement.

(E) = Essential
1. (E) Charges, renews and discharges library materials being borrowed using automated (currently Ex Libris Voyager software) and manual systems to record the disposition of library materials.
2. (E) Aids library users by: responding to inquiries and providing information concerning materials that best match users' interests and needs; applying and interpreting library rules and procedures governing the use of library facilities and services; and suggesting and explaining the proper methods of locating and using materials to facilitate patrons' use of the library.
3. (E) Monitors the borrowing of library materials by: determining the eligibility of borrowers; contacting library users for the return of books and materials; sending overdue notices; and recording the payment of fines.
4. (E) Performs inventory control of print and electronic library holdings.
5. (E) Performs and oversees shelf maintenance projects to ensure organization of circulating collections.
6. (E) Verifies proper location of books and other library materials by searching the library for misplaced items; by retrieving books as requested; and by placing books and other library materials in their proper location to facilitate use and accountability of library materials.
7. (E) Gathers statistics; creates reports; operates library equipment; locates and files materials; enforces library rules; packages books and materials for shipping; inspects library premises; processes mail, etc.
8. (E) Assists and instructs users in the operation of microfilm/microfiche readers, reader printers and/or other equipment.
9. (E) Creates and proofreads catalog records, primarily for course reserves materials.
10. (E) Performs bibliographic searches for faculty use and for other purposes.
11. (E) Determines whether library books and materials are in need of binding or repair; and repairs materials.
12. (E) Prepares work schedules of student workers, part-time workers and other subordinates; and maintains weekly timesheets.
13. (E) Provides on-the-job training to new staff, student workers and subordinates.
14. (E) Assumes responsibility for operation of library facility in absence of supervisor, including staffing of library service points as required.
15. May provide instruction in the methods of library research and bibliographic search to students and other users; prepares guides to conducting library research, as assigned.
16. May participate in the development of library policy by considering library goals and objectives, by utilizing statistical and other information and by conferring with professional staff, as assigned.
17. May determine the need for equipment, supplies, reference materials and personnel; and recommends the acquisition of such, as assigned.
18. Assists in interviewing and selecting candidates for library positions; evaluates student employee performance and productivity; recommends disciplinary action as necessary.
19. Attends professional meetings and training sessions as representative of the library to obtain information for the library's use and to gain knowledge of library theory and current practices.
20. May plan and prepare library exhibits and displays, as assigned.
21. (E) Demonstrates civility and professional, customer-service oriented behavior, worthy of emulation by other staff and students.
22. (E) Responsible for contributing to the WSU Strategic Plan.
23. (E) Responsible for contributing to Equal Opportunity/Affirmative Action objectives.
24. Performs other duties as assigned within the Library Assistant classification
a. Classification specifications are available at

1. At least (A) one year of full-time, or equivalent part-time paraprofessional or clerical experience as a library assistant, or (B) any combination of the required experience and the substitution below.

I. An Associate's degree or higher may be substituted for the required experience. *

*Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.

2. Demonstrated expertise in using computer applications including email and productivity software such as Microsoft Office.
3. Ability to gather information by examining records and documents.
4. Ability work accurately with names, numbers, codes and/or symbols.
5. Ability to establish and maintain harmonious working relationships with others.
6. Ability to stand for prolonged periods of time.
7. Knowledge of library reference materials and services including dictionaries, atlases, almanacs, bibliographies, catalogues, etc.
8. Knowledge of library filing systems such as alphabetic, classified, and chronological.
9. Knowledge of the types and uses of library equipment.
10. Ability to shelve books on ground-level and top-level shelves; ability to use step stool, ability to perform repetitive bending, crouching, and reaching motions.
11. Ability to perform the essential functions of this position with or without reasonable accommodation.

Preferred Qualifications:

1. Bachelor's Degree
2. Experience using Ex Libris Voyager Integrated Library System, particularly the circulation module
3. Experience managing Library Course Reserves
4. Experience with record keeping and managing finances.

Additional Information:

Worcester State University is an Affirmative Action/Equal Opportunity Employer which seeks to reflect the diversity of its community. 

This is a non-exempt, full-time, benefited position that is governed by the AFSCME Collective Bargaining Agreement.

Salary: $699.73 per week

Grade: 12

Shift: M-F 7:15am - 3:30pm

Application Instructions:

All applicants must apply online at

Expected documents for submission include a cover letter, resume, and a list of three professional references with contact information. If applicants possess a degree, they must complete the National Student Clearinghouse Authorization form or submit the official transcript of highest degree.

All information that can be uploaded to one's e-account should be done so by the applicant; information which cannot may be faxed to 508-929-8169 or emailed to, or may be sent to the following address:

Director of Human Resources

Worcester State University

486 Chandler Street

Worcester, MA  01602-2597

Pre-professional Positions