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IDEAS Evening Coordinator, Northeastern University, Boston, MA

The Information Delivery & Access Services Department supports Northeastern University by cultivating a welcoming environment that supports teaching, learning, and research. IDEAS Associates provide high-quality customer service focused on helping library users navigate and access Northeastern's physical and digital library resources and services.

Under the supervision of the Evening/Weekend Access Services Librarian, the IDEAS Evening Associate works with fellow staff and student workers to maintain the physical building, including the stacks, study areas, and other spaces, and develop expertise in troubleshooting the building's alarm systems. S/he provides direct service at the Help & Information Desk, and contributes to the circulation, access and privileges, reserves, resource sharing, and collections maintenance operations of the department.


Hours for this position are Monday - Thursday 4pm - Midnight; Friday 1pm - 9pm. May change based on service hours and holidays.

Associate's Degree required/Bachelor's Degree preferred and 1-2 years of library or relevant customer service experience required. Previous supervisory experience preferred. Creative, service-oriented problem solver. Excellent interpersonal communication skills. Must be able to work collaboratively with a large and diverse population of Northeastern faculty, staff, and students. Must demonstrate ability to make decisions using sound judgment. Must foster and maintain a very high standard of excellent customer service.


The successful candidate will need to demonstrate knowledge of the library's extensive collection of electronic and physical resources, its spaces, and services, in order to assist users in getting started with their research. IDEAS Staff must be aware of all library policies and procedures in order to answer users' questions, resolve any problems, or make referrals to library subject experts as appropriate. IDEAS staff must be culturally competent and skilled at interacting with a large international student population and be comfortable providing accommodations for library users who may have a disability.

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