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Multiple Positions, Sno-Isle Libraries, Multiple Locations, WA

ABOUT US
Sno-Isle Libraries is a large, two-county district in the beautiful North Puget Sound region of Washington State. It encompasses rugged timberlands and suburban centers, rolling farmlands and ocean vistas. Set in the fastest-growing corner of the state, Sno-Isle Libraries serves 728,745 residents in Washington's Snohomish and Island counties through 23 community libraries, online services, and Library on Wheels. Learn more at sno-isle.org.

THE APPLICATION PROCESS

** Sno-Isle employees MUST apply through Paycom to be considered as an Internal candidate **

Applications time out after 30 minutes. It is recommended that you save often, or copy and paste your supplemental question responses from a Word document to ensure no progress is lost.

Use your PayCom Username to create your profile. Apply through the Job Opportunities option located on the PayCom homepage. Online applications must be submitted by 9:59 p.m. on the closing date. Incomplete applications may disqualify you. Resumes and letters of interest are encouraged and should be attached during the application process and will not be accepted as a substitute for a completed Sno-Isle application. Questions may be directed to Human Resources at:

Sno-Isle Human Resources
Marysville Service Center
7312 35th Avenue NE
Marysville, WA 98271-7417

Phone:  360-651-7000 
Fax:  360-651-7151
TTY:  800-647-3753

Applications will be screened and applicants who best match the needs of posted positions will be contacted by phone if selected for an interview. The hiring process can take a minimum of 4 to 8 weeks. Applicants who need accommodations during the application or interview process should contact the Human Resources Department (360) 651-7000.

Positions located at a community library location may include morning, afternoon, evening, and weekend hours including Sundays. A successful candidate may be required to adapt to future schedule and location changes depending on library needs.

All offers of employment are conditioned on the provision of satisfactory proof of applicant's identity and legal authority to work in the U.S. Offers of employment are also conditioned on Sno-Isle's receipt of satisfactory responses to reference requests and a criminal background check, when required.
 

Collection Services Manager


Location: Service Center
Pay Range: $8,892.00 - $12,493.87 Monthly
Hours per week: 40
Job Requisition: 15159

This position will remain open until sufficient qualified applicants are received. To ensure first consideration, please submit your online application by January 13, 2019.

Sno-Isle Libraries seeks a self-motivated professional who is an innovative thinker and a strong communicator for the position of Collection Services Manager. This position will provide leadership and support to the Collection Services staff to ensure that the quality and timeliness of collection services align with the Library's strategic priorities.

Sno-Isle Libraries is a large, two-county library district in the beautiful north Puget Sound region of Washington State. District boundaries stretch from rugged timberlands to suburban centers, from rolling farmlands to the ocean vistas. Set in the fastest-growing corner of the state, Sno-Isle Libraries is home to a 1.2 million-item collection, serving more than 750,000 residents through 23 community libraries, a bookmobile, outreach services, and our website at www.sno-isle.org.

Job Summary
Direct the system-wide service for developing library collections by overseeing the selection, ordering, and cataloging of library materials and resources to assure that the collection meets the intellectual, recreational and learning needs of the geographically diverse communities served by the Library District.

The position is accountable for assuring the fiscal soundness of the materials budget and the Collection Services unit. The position also serves as consultant to all district librarians and staff responsible for the maintenance, promotion, display, and organization of the Library District's collection. The position also provides expert advice and assistance to staff who manage collection-related enterprise systems.

Essential Functions
Provide leadership and direction in the management of the Library District's materials selection and collection development service. This includes: directing and performing district-wide community needs analysis and collection assessments; supervising selectors' work to ensure that sound selection decisions are made; coordinating the development of collections for new or expanded library buildings; assisting and advising on the development of policies for selection of materials; guiding library staff on maintenance, assessment, and organization of local collections.

Provide effective leadership and direction including establishing, encouraging, and monitoring expectations for all Collection Services staff to assure excellence in the quality and timeliness of collection services that support the Library's mission, vision, and strategic priorities. This includes: interviewing, selecting, and training staff; scheduling and assigning staff to assure optimum service levels and uses of staff skills and abilities; coaching staff and arranging for or giving continuing training to enhance their capabilities and to enhance quality of service; and applying Library District personnel policies and procedures.

Assure the sound stewardship of budget resources for Collection Services, including working with the Director of Technical Services to develop and manage the annual materials budgets. Oversee all Collection Services budgets including the reconciliation of budget expenditure reports with the general ledger, and initiating corrective action as needed.

Analyze and evaluate department workflows and adjust priorities for staff to maximize operational efficiencies. Align priorities and work plans with the Library's strategic focus.

Respond to internal and external customers regarding collection inquiries, concerns, and Requests for Reconsideration of Library Materials.

Support the Library District by acting as a strategic Collection Services resource for community libraries staff. This includes: overseeing effective data analysis on collection size and use, using statistical tools provided by the Library District, providing training and coaching for staff to develop, maintain, and market attractive and well-used collections, and consulting with library staff on the evaluation and internal organization of and space planning for collections in new and existing community libraries.

Represent the Library with stakeholders, such as Library Boards, Friends, and other groups, as well as vendors and other library organizations about collection Services.

Senior IT Support Technician


Location: Service Center (Marysville)
Pay Range: $35.05 - $48.54 Hourly
Hours per week: 40
Job Requisition: 15173

Closing Date: January 13, 2019

Job Summary
The Senior IT Support Technician is a lead position that is responsible for providing customer-focused, expert-level support for the operation and functionality of end user hardware, software and connectivity throughout the Library organization.

The Senior IT Support Technician provides leadership to front-line support staff in the diagnosis and assignment of technology requests and leads projects and staff in the implementation and support of desktop technologies to support the Library's core service of providing access to computers and connectivity.

Essential Functions
Manage field technician schedules, lead the development of FAQs and instructional guides for the systems and hardware the support team is responsible for, and provide periodic training in areas such as Information Technology Service Management (ITSM), endpoint support, and application navigation.

Receive and process requests for technology support services leveraging Sno-Isle Library's ITSM tool. This includes determining the urgency of service requests and incidents for continuity of customer service, suggesting actions to users to overcome technical problems, and diagnosing the issue for assignment to appropriate staff. Work closely with other IT staff as needed to gather information to respond, track and follow-up on requests to ensure that issues are resolved.

Establish and lead desktop support process analysis and develop strategies for continuous improvement. Develop and make recommendations to the IT Managers on procedures and standards related to desktop usage and support processes.

Oversee the development and initialization of change requests made to the Change Advisory Board (CAB) regarding desktop support services.

Lead and collaborate with other staff to create and maintain a knowledge base repository which provides a collection of information that can be used to resolve customer requests.

Image, repair, install and provide technical support for staff and public networked computer hardware and software including printers and other associated peripherals.

Perform advanced systems diagnosis to determine issues and maintain all supported systems located in Libraries. This includes leveraging critical thinking skills to determine the correct course of action for each unique situations set of circumstances.

Provide after-hours support to library staff, as assigned. This may include performing after-hours work on site, remotely or by utilizing support contracts and coordinating repairs with vendors as needed.

Coordinate the third party repair of equipment, such as arranging for on-site or shipment of equipment to repair facility and coordinating with Administrative Services for the accounting and processing of payment, as directed by IT Enterprise Systems Manager.

Ensure the proper disposal of surplus equipment. Perform pre-disposal processes to wipe data from hard drives, remove usable items from equipment, arrange for disposal with third party recycler, provide appropriate documentation to Administrative Services and reflect changes in equipment inventory database.

Collaborate with Network and Server teams to perform routine, on-site maintenance and recovery tasks for networking and server equipment located in community libraries. This position may also be leveraged as "remote hands" in cases of emergency.

Librarian - PERS Eligible


Location: Granite Falls
Pay Range: $5,425.33 - $7,486.27 Monthly
Hours per week: 40
Job Requisition: 15176

Closing Date: January 11, 2019

This exciting new opportunity is for someone who is passionate about community engagement, enjoys public speaking and is able to effectively collaborate with a variety of library and school district staff to ensure the success of students.

The person selected will represent Sno-Isle in the Granite Falls and Lake Stevens communities with a focus on outreach to support student success and developing community partnerships to support strategic priorities, including increasing kindergarten readiness. Being a resource for staff regarding intellectual freedom issues, information services, collection maintenance, readers' advisory and strategic priorities is vital to this position. The librarian will maintain a high level of professionalism and accountability. The ideal candidate will be self-directing and comfortable holding a leadership role in special programming opportunities and community partnerships in alignment with strategic priorities under the direction of district and library managers.

This position will be supervised at the Granite Falls library but will work at both the Granite Falls library and the Lake Stevens library.

Job Summary
Provides professional information services, instruction, reader's advisory, and programming services for library customers at various locations.

Essential Functions
Provides professional research assistance to customers, either in-person, over the phone, or electronically.

Assists with collection maintenance duties for materials and resources in various formats.

Develops and presents various library programs (educational, early literacy, community interest, or civic engagement and individual customer research or instructional sessions).

Creates and curates online content to meet community needs and interests.

Assists in development and evaluation of library services in line with the strategic focus.

Represent the library to a wide variety of community groups.

Page *Continuous* Job 12201


Pay Range: $15.45 - $21.52 Hourly (15 hrs/wk)

Sno-Isle Libraries is accepting applications for Page positions on a continuous basis. Based on the need for positions or the functionality of this posting, we may suspend or discontinue it at any time.
 
This position may include morning, afternoon, evening, and weekend hours including Sundays. Successful candidate may be required to adapt to future schedule and location changes depending on library needs.
 
About the Process:
Please indicate your interest in specific community libraries by selecting them in the application's supplemental questionnaire. Those who are invited to an interview will be contacted by phone. Successful incumbents will be placed in a retained pool and remain there until a position becomes available.
 
Job Summary
The Page II position will perform sorting, shelving, locating, materials movement and library support tasks at a community library to contribute to its effective operation.

Essential Functions
Provide effective and efficient library support services to include collecting and sorting by classification returned materials from book drops and circulation areas as well as shelving and retrieving materials.

Perform basic circulation support duties, other than direct customer service.

Assist in maintaining the library's shelved materials areas and reading rooms in neat, clean and orderly condition.

Assist with shelf readings as assigned.

Assist with general clerical support to include assisting with the operation and maintenance of equipment as well as photocopying and distributing materials.

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