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Assistant Director for Technology and Innovation, Woburn Public Library, Woburn, MA

Posting Date: April 25, 2019

Closing Date: May 8, 2019

Salary Range: 82,000-92,000

 

The Woburn Public Library is seeking a brilliant, self-motivated, articulate, and collaborative professional to step up and manage Woburn Public Library's Technology and UX as well as develop its service infrastructure with the goal of maximizing community utilization and engagement. This position is a unique opportunity to apply a wide range of skills and expertise to a rapidly evolving and highly adaptable public service organization.

 

The Assistant Director for Technology and Innovation will coordinate the library's user experience efforts, for both physical and online library environments as well as be responsible for developing and implementing physical and digital space designs, automation of materials processing and handling, technology projects, and programs designed to improve the overall user experience of the Library. The focus will be on streamlining the customer/user experience so people may spend more time engaging with and utilizing our facility than figuring out how it works.

 

Reporting directly to the Library Director, the Assistant Director for Technology and Innovation will take an active role in identifying areas for improvements in customer engagement, operational efficiency, and community utilization. S/he will participate in the formulation of library policies regarding the implementation and use of emerging General Purpose Technologies (AI, Blockchain, VR, AR, etc.) in the public library setting. S/he will take a leadership role researching, developing and implementing qualitative solutions across physical and digital spaces within and outside both facilities and across all service/department areas. 

 

The Assistant Director for Technology and Innovation will have general oversight of the library processes as they impact the library's ability to deliver a phenomenal user experience to the community, participate in strategic planning, and assist with grant writing and donor relationships. This individual will also engage in offering a wide array of programming, workshops, and classes to the community and staff including but not limited to technology, Maker & STEAM activities and other emerging areas of need.  

 

The position is additionally responsible for systems administration at the Woburn Public Library and assists in the oversight of the facility. Recommends, implements, and manages the Library's information and support technology needs including servers, local area network, wireless networking, internet access, staff and public computer workstations and devices, and printers and other peripheral hardware and software.

  • Maintains liaison with vendors and City's IT department.
  • Monitors and tracks technology project and line-item budgets and expenditures. 

 

Under the general supervision of the Library Director and Assistant Director, the Assistant Director for Technology and Innovation participates in administrative, professional, and supervisory duties. This position will have responsibility for the training and supervision of employees with regard to use and integration of technology into all services, collections, public engagement strategies, outreach, and spaces of the public library.

  • Trains staff in the operation of library technology. 
  • Recommends changes in staffing requirements to meet changing schedules and transforming user experiences.     
  • Performs all other library work and participates in special library projects as required or necessary.

 

Background Desired:

● Experience working in a networked leadership development environment 

● Relentless energy and enthusiasm for learning, innovation, and the implementation of new ideas and practices within a public service organization to maximize community engagement and utilization

● 5+ years of substantial management, supervisory, and budget experience in increasingly responsible positions    

● Systems administrator experience, as well as demonstrated ability to provide high level technology support, training, troubleshooting to community and colleagues

Prior experience managing a Makerspace and with the integration of VR, AR, and other emerging GPTs, into public service environments

● Kindness, patience, and flexibility  

● Experience working with a diverse user community inclusive of all ages, ability and backgrounds.

● MLS degree required

 

To Apply:

Please submit via email a cover letter, resume, and three professional references to Bonnie Roalsen, Library Director, at broalsen@minlib.net. This is a union position, Local 4928 Mass Library Staff Association. The City of Woburn is an EOE/AA Employer

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