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Borrower Services Assistant, Forbes Library, Northampton, MA

Forbes Library, Northampton's public library, is looking for a friendly and energetic person to work in our bustling Borrower Services Department for 20 hours/week. This would include Mondays from 9am-5pm during the summer and from 1pm-9pm rest of year, Wednesday afternoons, and additional hours to be scheduled.


The successful candidate will possess excellent interpersonal, communication, and customer services skills and have experience working with diverse populations. The individual will assist patrons in the use of library services, facilities and equipment, interprets library policies to patrons and involves all operations related to circulation of library materials while delivering an excellent customer service experience.



  • Attention to detail, professional attitude, reliability and organizational ability.
  • Ability to work collaboratively with enthusiasm, initiative, and a cheerful disposition.
  • Ability to multitask and process materials in a timely manner.
  • Ability and desire to serve the public with friendliness, tact and diplomacy.
  • Embrace opportunities to learn in a fast-paced changing environment.
  • Demonstrate proficiency in current and emerging technologies.
  • Preference will be given to applicants who have experience working in a public library, familiarity with CW MARS and Evergreen, knowledge of/interest in library technology.


Working Conditions

Considerable public and staff contact at busy circulation desk. Sometimes lifts and/or transports objects weighing 5 to 20 pounds, up to 50 pounds; pushes or pulls carts loaded with materials; retrieves and/or shelves objects weighing 5 to 20 pounds from all shelving areas. Possible exposure to dust, newsprint, mold, etc. Extended periods of standing or sitting may be required.



Grade 3: $13.99 to $16.61/hour. Health insurance; prorated vacation, sick, and personal time. Closing date: May 13, 2019


To Apply:

Please submit cover letter, resume and names of three references to Lisa Downing, Library Director, Forbes Library, via email at


About Northampton:

Northampton is one of the top small arts cities in the United States and lies in the heart of the beautiful Connecticut River Valley. The city of just under 30,000 offers a vibrant downtown unique for its number of independent businesses and a lifestyle rich in cultural, artistic, and academic resources.

Pre-professional Positions | Public Positions