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Access Services Assistant, Greenfield Community College, Greenfield, MA

The Nahman Watson Library at Greenfield Community College is seeking an outgoing and self-directed Access Services Assistant who enjoys working with students, faculty and staff and is enthusiastic about libraries and their mission.  Under the supervision of the Library Director and as a member of team of library professionals this is a front-line public services position and is the first point of contact most people have in the library.  The general duties and responsibilities include but are not limited to providing customer service, manage circulation functions, maintain library collections, and supervise student workers. For more information visit our library website at http://www.gcc.mass.ed/library.

Under the supervision of the Library Director, this position charge, renew and discharge library books and materials; aid library users in locating and using materials; monitor the borrowing of materials; verify the proper location of books and materials; and perform related work as required.

Public Service (30%)

  • Provides a responsive service and creates a warm welcoming atmosphere as first contact at the circulation desk.
  • Assists in opening and closing the Library.
  • Answers questions in person, via phone, and email to students, faculty, staff and members of the public.
  • Develops themed displays and public programming.
  • Participates in promoting the library through social media and other outlets.
  • Assists with the creation of library/directional information materials.
  • Assists users with the use of library technologies, including computers (PC, Mac, laptops), printers, scanners, electronic resources and the college's Learning Management System (Moodle).
  • Provides assistance to other library staff as needed.

Circulation (30%)

  • Manages all circulation functions via the ILS (Integrated Library System), including overdues, billing and account holds.
  • Check in/out library material.
  • Manages registration of library patrons and updates patron records.
  • Maintains course reserves and liaises with GCC faculty for its management.
  • Manages, maintains, and troubleshoots library equipment.
  • Orders library supplies as needed.
  • Creates and maintains library circulation manual and produces other library related material as needed.
  • Participates in interlibrary loan processes.
  • Collects and disseminates library record keeping statistics.

Collection Maintenance/Development (30%)

  •     Maintains library stacks through shelf-reading, shifting of collections and other shelf maintenance.
  •     Conducts periodical inventories of collections.
  •     Runs ILS collection reports as needed.
  •     Maintains periodicals/newspapers.
  •     Runs electronic resources usage reports and other electronic reports as needed.
  •     Identifies areas of the collection for weeding.
  •     Suggests purchases for the collection.
  •     Processes new material for the collection.
  •     Copy cataloging.

Student Workers (10%)

  •     Schedules, trains, supervises, and evaluates college work study students.
  •     Maintains and updates student worker position descriptions.
  •     Creates and updates student worker policies and handbook.


  •  One year of full-time, or equivalent part-time paraprofessional or clerical experience as a library assistant (an Associate's degree may be substituted for one year of library experience per the AFSCME job specifications available in Human Resources.)
  •  One year of supervisory experience, including planning and assigning work

This is an AFSCME unit position. The complete State Job Classification Specification for Library Assistant II can be viewed at Standard hours are 7:45-3:45 Monday-Friday. Evening and weekend hours as necessary.

GRADE AND SALARY: Grade 12. Salary is $1,456.00 biweekly. (Candidates may qualify for placement beyond entry-level salary if they are currently employed in the state system and transfer without a break in service, subject to verification by the Executive Director of Human Resources.)

START DATE:  June 2019


Read the full job description here.

In order to be considered for this position, you must submit your credentials online.

Review of applications will begin with those received up to and including May 31, 2019 and continue until the position is filled.

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