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Library Technical Services Assistant, Town of Ashland, Ashland, MA

DEFINITION:
Provides technical services for the library, which includes the cataloging and processing of materials; work at public service desks when needed, and all other duties as required.

ESSENTIAL FUNCTIONS:
The essential functions or duties listed below are intended only as illustrations of the various type of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

  • Enter original and copy information in the library's automated network catalog
  • Coordinate the processing of library materials
  • Coordinate interlibrary loan
  • Serve as liaison to the Technical Services Division of the Minuteman Library Network
  • Work at public service desk checking materials in and out, collecting fines and fees
  • Reserve library materials for patrons and maintains patron records
  • Answer reference questions
  • Provide Readers Advisory

SUPERVISION RECEIVED:
The employee works under general direction. The employee plans and prioritizes the majority of the work independently, in accordance with standard practices and previous training. The employee is expected to solve most problems of detail or unusual situations by adapting methods or interpreting instructions. Instructions for new assignments usually consist of statement of desired objectives, deadlines or priorities. Technical and policy issues or changes are discussed with the supervisor. The work is generally reviewed only for technical adequacy and appropriateness of decisions. Methods are not usually reviewed in detail.

ACCOUNTABILITY:
The nature of work assures that errors are usually detected in succeeding operations. Consequences of errors, missed deadlines or poor judgment may include time loss caused by back checking by others and slowdowns in the processing of the work.


JUDGMENT:
Employee exercises judgment when locating, selecting and applying the most pertinent practice, procedure, regulation or guideline. The work is governed by numerous standardized practices, procedures and instructions, however, additional interpretation is often needed to determine the best course of action.

COMPLEXITY:
Work consists of a variety of duties which generally follow standardized practices, procedures, regulations or guidelines. The sequence of work and/or the procedures followed vary according to the nature of the transaction or the information involved or sought in a particular situation. Employee must assess the course of action to follow.

NATURE AND PURPOSE OF CONTACTS:
Interactions with people are primarily with co-workers and the public involving frequent explanation, discussion or interpretation of practices, procedures, regulations or guidelines in order to render service, plan or coordinate work efforts, or resolve operating problems. Other interactions are external customers, usually residents. More than ordinary courtesy, tact and diplomacy may be required to resolve complaints or deal with hostile, uncooperative or uninformed people.

EDUCATION AND EXPERIENCE:
Bachelor's degree required, with one year of experience in a library setting; or any equivalent combination of education, training and experience which provides the required knowledge, skills and abilities to perform the essential functions of the job. Masters of Library Science preferred. Experience with Sierra/III software preferred.

KNOWLEDGE ABILITY AND SKILL:
Knowledge: Has thorough knowledge of public library programs and services. Has knowledge of literature and audio-visual materials.
Abilities: Ability to procure and catalog library materials. Ability to conduct programs.
Skill: Excellent interpersonal relations. Effective oral and writing skills.

Work Schedule:
Monday: 10:00 - 3:00
Tuesday: 11:00 - 4:00
Wednesday: 1:00 - 6:00
Saturday: 10:00 - 3:00 (may change to 9:00 - 2:00 during Farmer's Market season)


Application:
Please submit cover letter and resume using the link below:
https://ashlandmass.clearcompany.com/careers/jobs/eaf3271c-38ec-7a62-f998-a1d46842a199/apply?source=1006175-CJB-0

Pre-professional Positions | Public Positions