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Access Services Specialist, Harvard University - Frances Loeb Library, Cambridge, MA

Access Services actively supports mission of the Harvard Library by delivering a high standard of service; cultivating a welcoming environment that is supportive to academic research and inquiry; stewarding the university collection; and connecting the academic community to the vast array of library resources. We support the teaching and scholarly mission of the University through collaborative partnerships with the community of students, scholars, and professionals at Harvard and beyond.

This full-time position reports to the Access Services Librarian and is based in the Frances Loeb Library at the Graduate School of Design. Under direction, this position performs a combination of complex duties within Access Services to provide access to the Harvard Library collection. Work is performed with a high degree of judgment and latitude and requires substantial knowledge of library organization systems and procedures. Assigned hours are:

  • Tuesday - Thursday, 9am - 6pm; Friday, 10am - 6pm; Saturday, 12pm-4pm


Library hours may vary from the formal University calendar. The regular schedule for this position may include work on holidays, inclement weather and official University closings. Assigned hours may change throughout the year based on the Academic Calendar. Approval for requests for time off during these periods is at the discretion of the supervisor based on business need.


DUTIES AND RESPONSIBILITIES:

  • Circulation: opens and closes the library; performs tasks associated with the automated circulation system (i.e., charges/discharges and renews materials, creates holds and recalls); communicates and enforces library policies; locates materials on shelves and physically assists patrons in finding library material; traces missing items; processes item requests and item deliveries from interlibrary courier; manages requests for off-site storage materials; supports library and collection security measures.
  • Information Services: provides basic reference and information service to patrons; refers complex reference questions to specialized research staff following established protocols; records transaction statistics; provides instruction in the use of Harvard's online library catalog (HOLLIS) and other online resources commonly used in art and design research.
  • Collections: contributes to collection maintenance and daily re-shelving using best practices and established workflows; conducts shelf-reading and shifting of collections to maintain proper order; maintains accurate stacks labels and signage; may assist with special collections.
  • Student Workers: may assist in hiring, training, scheduling, supervising, and assigning work to Access Services student workers; may assist with student payroll and payroll communications.
  • Resource Sharing: assists with resource sharing activities (i.e., Scan & Deliver, Interlibrary Loan, and Harvard/Borrow Direct).

Basic Qualifications:

  •  High school diploma or equivalent education
  • Previous library or related customer service experience
  • Proficiency with Microsoft Office Suite


Additional Qualifications:

  • College degree preferred
  • Study in architecture or design-related field strongly preferred
  • Experience with a library management system, especially Ex Libris' Alma system preferred
  • Academic library experience preferred
  • Supervisory experience preferred
  • Experience hiring, training, scheduling, and distributing work to student or temporary staff preferred
  • Bibliographic facility in western European languages preferred
  • Demonstrated public service orientation and ability to provide exceptional service to library patrons
  • Ability to prioritize and skillfully address patron needs in a busy and dynamic work environment
  • Ability to exercise discerning judgment and sound decision-making
  • Ability to effectively troubleshoot and problem-solve
  • Ability to meet deadlines, exercise follow-though, and honor commitments
  • Ability to respond positively to fluctuating workflows and changes in routine
  • Excellent oral and written communication skills
  • Strong attention to detail
  • Excellent organizational skills, with the ability to efficiently coordinate tasks, as well as maintain order
  • Ability to perform repetitive tasks with overall accuracy and effectiveness
  • Ability to work productively in a team environment, with minimal supervision
  • Ability to establish and maintain cooperative working relationships with coworkers and patrons
  • Sensitivity to working in a diverse user environment


To Apply:
For full job description and application, please refer to the Harvard Careers Site

Academic Positions | Pre-professional Positions