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Access Services Specialist, Harvard University, Cambridge, MA

Access Services actively supports the mission of the Harvard Library by delivering a high standard of service; cultivating a welcoming environment that is supportive to academic research and inquiry; stewarding the University collection; and connecting the academic community to the vast array of library resources. We support the teaching and scholarly mission of the University through collaborative partnerships with the community of students, scholars, and professionals at Harvard and beyond.

 
This full-time position reports to the Access Services Librarian and is based in the Harvard-Yenching Library. Under direction, this position performs a combination of complex duties within Access Services to provide access to the Harvard Library collection. Work is performed with a high degree of judgment and latitude and requires substantial knowledge of library organization systems and procedures. 


 Duties and Responsibilities:

  • Circulation: opens and closes the library; performs tasks associated with the automated circulation system (charges/discharges and renews materials, creates holds and recalls); communicates and enforces library policies; assists with day-to-day shelving and shelf-reading as needed; locates materials on shelves and physically assists patrons in finding library material; traces missing items; processes item requests and item deliveries from interlibrary courier; manages requests for off-site storage materials; supports library and collection security measures.
  • Information Services: provides basic reference and information service to patrons; refers complex reference questions to specialized research staff following established protocols; enters transaction statistics in library system; provides instruction in the use of library catalog HOLLIS and online resources commonly used in East Asian studies.
  • Collections: contributes to collection maintenance and daily re-shelving using best practices and established workflows; conducts shelf-reading and shifting of collections to maintain proper order; maintains accurate stacks labels and signage; trains and supervises all student workers charged with re-shelving and stacks maintenance.
  • Student Workers: may assist in hiring, training, scheduling, supervising, and assigning work to Access Services student workers; may assist with student payroll and payroll communications.
  • Resource Sharing:  assists with resource sharing activities such as Scan & Deliver, Interlibrary Loan, and Harvard/Borrow Direct workflows.


Basic Qualifications:

  • High school diploma or equivalent education required
  • Previous library or related customer service experience
  • Computer skills must include Microsoft Office Suite
  • Working knowledge (reading, writing, listening, speaking) of Chinese, Japanese, or Korean required

To view the complete position description and to apply, see here.


Academic Positions | Pre-professional Positions