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Access Services Manager, Bentley University, Waltham, MA

Job Description:
Reporting to the Library Director, the Manager of Access Services is responsible for providing planning and direction in the Access Services department and delivering a high standard of service to all library users. The Manager supervises a team of five full-time library staff members and as a member of the Library Management Team participates in the development, recommendation and administration of library policies, procedures, and processes and actively engages in cross-unit collaboration. This is a highly visible position responsible for exercising significant independent judgment, operating within a busy environment, actively assisting users, and monitoring multiple library functions. The Manager is the primary interface between the library's services and the Bentley community and, as such, will review and adapt policies, practices, and processes to foster an inclusive environment.



Essential Duties:

  • Plan projects, work distribution, scheduling on monthly, semester and annual basis
  • In conjunction with Library Director and Assistant Manager of Access Services, determine, set, and enforce circulation policies
  • Act as final arbitrator for individual patron complaints or concerns regarding access services
  • Plan and administer spatial allocation of furnishings and stacks within the building  
  • Supervise Access Services staff and engage in conversations about performance on a regular basis
  • Prepare and monitor budget for student assistants for the fiscal year in coordination with Assistant Manager of Access Services
  • Supervise all aspects of building maintenance and security; serve as primary point of contact for building/snow emergencies and exercise good judgment in ensuring building is open during these times in ways that do not jeopardize patron safety  
  • Collect and report statistics of building use and collection circulation on monthly, quarterly, and annual basis  
  • Attend bi-weekly managers' meetings; assist in performing analysis of services and writing reports as needed; conduct departmental staff meetings; coordinate activities with other internal departments and/or external agencies
  • Monitor cash flow, perform cash verification and make deposits
  • Address building issues that need attention with Senior Library Circulation & Services Coordinator on a daily basis
  • Upload patron data daily from Workday to the Sierra ILS
  • Approve time and absences weekly for full-time department staff
  • Coordinate and confirm the standard and special hours of operation for the Library, the Deloitte Café, and the Help Desk, and update the Google calendar displayed on the Library's website
  • Assign graduate study carrels at the beginning of each semester and monitor their use
  • Assign storage cabinets in the PhD Suites to PhD candidates at the beginning of each academic year and monitor their use

Represent Bentley in the Boston Library Consortium and its Access Services Committee of Interest

Minimum Qualifications:

  • Master Library Science (MLS) or Master Library and Information Studies (MLIS) degree from an American Library Association accredited institution
  • 3 years of progressively responsible experience in an academic institution
  • Proven supervisory skills
  • Excellent oral and written communication skills
  • Knowledge of functionality of Encore and Sierra, or other integrated library systems
  • Ability to troubleshoot routine problems with the equipment, including copiers, printers, microfilm, scanners, fax and group study room reservation system and group study equipment 
  • Strong organizational, planning, interpersonal, oral, and written communication skills
  • Strong work ethic as demonstrated by an ability to create and provide programs responsive to people of varying backgrounds and beliefs
  • Accuracy and attention to detail
  • Ability to adapt quickly to new technologies and implement those deemed appropriate for the community

Work Environment:

  • Work is generally performed in a standard office environment with frequent interruptions and irregularities in the work schedule
  • Position sometimes requires last-minute schedule changes in response to staff or weather emergencies, so as not to leave service desks unattended or the building unmonitored
  • Ability to use computer keyboard with speed and accuracy
  • Ability to stand for at least ½ hour at a time when assisting at peak times at the Access Services Desk
  • Ability to communicate effectively in person and via phone
  • Strength to push book carts and move armfuls of books from one place to another

Bentley University requires references checks and may conduct other pre-employment screening.


DIVERSITY STATEMENT
Bentley University strives to create a campus community that welcomes the exchange of ideas, and fosters a culture that values differences and views them as a strength in our community.

Bentley University is an Equal Opportunity Employer, building strength through diversity. The University is committed to building a community of talented students, faculty and staff who reflect the diversity of global business. We strongly encourage applications from persons from underrepresented groups, individuals with disabilities, covered veterans and those with diverse experiences and backgrounds.


HOW TO APPLY
Please apply online at: https://bentley.wd1.myworkdayjobs.com/staff/job/Bentley-Campus/Manager--Access-Services_R0000344

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