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Access Services Supervisor, Amherst College, Amherst, MA


Amherst College invites applications for the Access Services Supervisor position. The Access Services Supervisor is a full time, year round position, job group and level SM-1. Reporting to the Head of Access Services, the Access Services Supervisor coordinates the work of student assistants and manages services at the Front Desk of the Robert Frost Library. Participates in the development and implementation of department policies, procedures and services. Coordinates maintenance of library information on the web. Works with a collaborative, dynamic team of colleagues to provide excellent service to the Amherst College community.

Amherst College has profoundly transformed its student body in terms of socioeconomic status, ethnicity, and nationality, among other areas. Today, nearly one quarter of our students consist of Pell Grant recipients, and many more are first generation students; nearly half of our students are non-immigrant minorities. We seek candidates who have experience working in a multicultural environment and/or are interested in supporting a diverse student body.

Summary of Principal Duties and Responsibilities:
Student Assistants- Hire and train, develop work schedules, document policies and procedures
Scheduled Hours at the Frost Front Desk - Assist library users, answer telephones and direct calls
Library Web Content - Coordinate work on library web content, oversee web maintenance

Minimum qualifications: Associate's degree and 3-5 years library experience or, in lieu of a degree, 5-7 years library experience (Bachelor's degree preferred); 1 year of supervision of library employees; Demonstrated exceptional customer service, including creative problem-solving and a commitment to equitable access; Impeccable attention to detail; Proficiency with MS Office and/or Google Suite and ability to learn new technologies and incorporate them into existing operations; Strong interpersonal, organizational, and verbal and written communication skills; Commitment to further the college's mission of diversity and inclusion; Experience using web-authoring software preferred.

Application Instructions:
Interested candidates are asked to submit a cover letter, resume, and the names and contact information (email and/or telephone numbers) for three professional references. Review of applications will continue until the position is filled. Application can be found online here:

Amherst College, one of the premier liberal arts colleges in the nation, is located in Amherst, Massachusetts, a town of approximately 35,000 residents in the western part of the state. The college's community is composed of about 1,800 students from 48 states, plus Washington, D.C., Puerto Rico and 54 countries around the world, and about 1,000 staff and faculty. The college's scenic 1,000-acre campus includes a 500-acre wildlife sanctuary and the Book & Plow Farm; three museums: Emily Dickinson Museum, Beneski Museum of Natural History and Mead Art Museum; and multiple educational and cultural venues and resources through the Five College Consortium. The town of Amherst offers an amazing variety of coffee shops, restaurants and entertainment, and a very active outdoor life. Our vibrant campus, diverse community and beautiful surrounding, makes Amherst College and the Town of Amherst the perfect place to work, learn and live!

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