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Public Services Coordinator, St. Paul's School, Concord, NH

Job Title: Public Services Coordinator
Status: Non-exempt, 40 hours per week, 48 weeks per year
Department: Library
Reports To: Library Director


Identifies and implements library engagement and collaboration initiatives, supports library programming, reference, and public services initiatives, and acts as the emerging technology liaison for the library to other departments. Works throughout the school on initiatives that contribute to student, faculty and staff engagement with the library and creatin an inclusive library program. Provides excellent public services, including reference and technology support. Completes some circulation tasks, including holds, reserves, and interlibrary loan. While school in in session, this is an evening and weekend position.

Essential Duties and Responsibilities:

  • Coordinating outreach and engagement initiatives in collaboration with other members of the library staff, as well as with a wide range of stakeholders throughout the community, such as academic support, information technology, faculty, and other school departments.
  • Supporting and contributing to library programming, reference, and instruction initiatives, under the direction of appropriate library staff
  • Developing and sustaining collaborative relationships with faculty, students, and staff in support of community engagement with the library
  • Conducting library instruction and orientation sessions
  • Developing strategies for engaging underrepresented communities in the library
  • Participating in collection development
  • Acting as the emerging technology laision for the library to other departments
  • Training library staff in the use of emerging technology tools
  • Supporting circulation and public services functions, including overseeing interlibrary loan services, including trips to the State Library to pick up and drop off materials; overseeing course reserves, including liaising with academic departments and the school bookstore; and pulling materials with holds on a regular basis and maintaining the hold shelf

Service Desk
The following responsibilities common to all staff are superimposed upon the work outlined in the above job description. Please note that while each Ohrstrom Library employee staffs the service desk for approximately 15 hours per week, they are required to multi-task, e.g. attending to immediate patron and building needs while simultaneously performing a wide range of position-specific work. Service desk responsibilities include:

  • Assisting directly with a wide range of circulation desk operations, including: checking materials in and out, placing holds and recalls on items in various formats; locating library materials; directing patrons. 
  • Employing strong customer service and communication skills, including: answering general reference questions; assisting students and faculty with navigating Ohrstrom Library's web page; referring specialized requests to appropriate library staff as necessary.  
  • Responding to informational requests requiring strong familiarity with Ohrstrom Library's and St. Paul's School's policies, practices, and procedures.  
  • Employing strong organizational and interpersonal skills and good judgment, investing special attention to the security and well-being of students; monitoring student behavior to ensure appropriate building use and compliance with rules; facilitating study conditions during specified evening hours; remaining vigilant to visitors and their appropriate interactions with students and use of the library; proactively responding to building emergencies by preparing work order requests or contacting Facilities as necessary.
  • Contributing fully on a pre-determined schedule to the detailed and critical opening and closing procedures for the library each morning and evening.

Qualification Requirements:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Bachelor's degree; Master's degree in education, library science, or related discipline preferred
  • At least two years' experience in a library setting. Experience in an academic or school library is preferred.
  • At least two years of demonstrated effective library outreach, engagement, or instruction
  • Knowledge and experience in meeting the needs of students and faculty in a variety of subject areas
  • Self-motivation, flexibility, strong problem-solving, written, and oral communication skills
  • Initiative and the ability to conceive and carry out projects on a deadline, including managing multiple responsibilities and effectively responding to the needs of a campus community that makes heavy demands on library services
  • Ability to work in a collaborative team environment.
  • Outstanding organizational skills and exceptional attention to detail
  • Excellent customer service skills and a demonstrated commitment to excellent service to a diverse group of users, both internal and external
  • Demonstrated interest in working with adolescents
  • Strong computer skills and ability to find and learn new programs independently
  • Ability to think critically, analyze problems, and develop and implement creative solutions
  • Excellent interpersonal, oral and written communication skills

To Apply: please email resume to

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