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User Experience (UX) and Access Manager, Dedham Public Library, Dedham, MA

The Dedham Public Library is seeking a brilliant, self-motivated, articulate, and collaborative professional to step up and manage Dedham Library's UX as well as develop its service infrastructure with the goal of maximizing community utilization and engagement. This management position is a unique opportunity to apply a wide range of skills and expertise to a rapidly evolving and highly adaptable public service organization.


The UX and Access Manager will coordinate the library's user experience efforts, for both physical and online library environments as well as be responsible for developing and implementing physical and digital space designs, technology projects, and programs designed to improve the overall user experience of the Library. Their focus will be on streamlining the customer/user experience so people may spend more time engaging with and utilizing our facilities than figuring out how they work.


Reporting directly to the Library Director, the UX and Access Manager will take an active role in identifying areas for improvements in customer engagement and community utilization. They will take a leadership role researching, developing and implementing qualitative solutions across physical and digital spaces within and outside both facilities and across all service/department areas. The UX and Access Manager will have general oversight of the library processes as they impact the library's ability to deliver a phenomenal user experience to the community they serve, participate in strategic planning, and assist with grant writing and donor relationships. This individual will also engage in offering a wide array of programming, workshops, and classes to the community and staff including but not limited to technology, Maker activities and other emerging areas of need.


Performs all other library work and participates in special library projects as required or necessary.  Schedule includes night and weekend shifts.


Required Skills and Knowledge Include:

  • Experience working in a networked leadership development environment

  • Relentless energy and enthusiasm for learning, innovation, and the implementation of new ideas and practices within a public service organization to maximize community engagement and utilization

  • 5+ years of substantial management, supervisory, and budget experience in increasingly responsible positions   

  • Systems administrator experience, as well as demonstrated ability to provide high level technology support, training, troubleshooting to community and colleagues

  • Kindness, patience, and flexibility 

  • Experience working with a diverse user community inclusive of all ages, ability and backgrounds.

  • MLS degree required


How to Apply:

Please send your application, cover letter and resume to with the subject line, "UX and Access Manager." Applications will be accepted until Friday, October 18, 2019.

Download the application here.


The Town of Dedham is an equal opportunity employer. M/F/D/V and does not discriminate based on race, creed, gender, national origin, age, disability, marital or veteran status, sexual preference or any other legally protected status.


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