SLIS Jobline Your Source for Professional, Pre-Professional, and Internship Positions

Public Services Librarian (Graduate Librarian, Grade 2), Worcester Public Library, Worcester, MA

This position is an entry level, professional position under the general direction of the Public Services Coordinator, responsible for assisting with all aspects of public services in a busy department, including providing customer assistance at various service points. The Public Services Librarian provides professional reference & readers' advisory services and maintains a working knowledge of library resources. This position participates in the development of adult collections, programming, outreach, and information and digital literacy instruction. Work will include evening and weekend assignments, and working at other locations. Prior experience working with diverse populations in an urban community.


Bilingual applicants are encouraged to apply. 


Duties and Responsibilities

Essential Job Functions

  • Provides excellent professional reference and readers' advisory services to the public in person, on the phone, and online

  • Builds, manages and promotes quality collections in all formats in assigned subject areas

  • Participates in the development and implementation of strategic partnerships with community groups, government agencies, and other appropriate organizations
  • Maintains a working knowledge of library resources, and an awareness of new resources and technologies and effectively uses and teaches the library's resources

  • Develops, publicizes, implements and evaluates adult programming, classes and outreach services, including reading discussion groups, library and technology literacy

  • Collaborates with a team of professional and paraprofessional staff and with other city agencies

  • Interprets library services and policies to patrons in a clear and courteous manner

  • Contributes to creating an environment oriented to trust, open communication, creative thinking, and cohesive team effort

  • Actively participates in staff development and training opportunities

  • Works at various locations within the library system, including mobile library services, as needed

  • Performs other duties, as assigned, consistent with the functions of the work unit and level of responsibilities


Required Knowledge, Skills and Abilities

  • Demonstrated knowledge of search skills using paper and electronic resources

  • Prior experience working with diverse populations in an urban community

  • Ability to initiate, organize, and self-direct work responsibility under moderate supervision

  • Excellent interpersonal, written, and verbal communication skills and the ability to communicate with professional and paraprofessional staff about concepts, ideas, and requirements

  • Strong commitment to consistent excellent customer service to a diverse population in an urban environment

  • High level of professionalism and commitment to the organization

  • Embrace opportunities to learn in a fast-paced changing environment

  • Demonstrate proficiency in current and emerging technologies

  • Ability to work independently and as part of a team

  • Ability to create positive working relationships with a diverse staff

  • Ability to learn and use library technologies

  • Ability to maintain patron confidentiality

  • Knowledge of the principles and correct usage of the English language including grammar, punctuation, and spelling


Background Required

Minimum Acceptable

  • Masters of Library Science from a library school accredited by the American Library Association or approved by the Massachusetts Board of Library Commissioners

  • Ability to successfully pass CORI/SORI

  • Reliable transportation to travel between required locations


  • Prior customer service experience in a professional work environment


Physical Requirements

  • Ability to push book carts and bins loaded with library materials

  • Ability to reach and retrieve books at high and low shelf heights

  • Ability to stand and or sit for prolonged periods of time

  • Ability to perform bending, stooping, lifting, pushing, and twisting

  • Ability to perform repetitive hand and arm motions for prolonged periods of time

  • Ability to move or lift up to 50 lbs.


The information in this summary indicates the general nature and level of work performed within this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position.


The Worcester Public Library makes every effort to support ALA's "Core Competences of Librarianship" as approved and adopted as policy by the ALA Council, January 27th 2009 and, as an Affirmative Action/Equal Opportunity Employer, values diversity and aims to have its workforce reflect the community.


To apply, please visit: or send resume and cover letter on or before FRIDAY, DECEMBER 13, 2019 to:

City of Worcester

455 Main Street, Room 109

Worcester, MA 01608.


Preference given to Worcester Residents. The City of Worcester is an equal opportunity, affirmative action employer. Women, minorities, people with disabilities and protected veterans are encouraged to apply. Direct inquiries to: City Hall Human Resources, 508-799-1030, 

Professional Job Listings in New England | Public Positions