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IT Help Desk Analyst, Historic New England, Boston, MA

Classification: Part-time (eight to twelve hours per week, including weekend shifts)

Location: Historic New England office location TBD, or remote work

 

Description: Historic New England seeks applicants to join its growing in-house technology team. Successful candidates will have the right combination of technical skills, problem-solving ability, and friendly personality to provide efficient remote support to front-line staff at our historic sites and regional offices throughout the region. This is a part-time position, and will include regularly scheduled weekend shifts. Work may be performed remotely, and/or from one of Historic New England's offices.

 

Responsibilities:

  • Provides help desk coverage during scheduled shifts.
  • Responds to help desk calls and tickets from end users throughout the organization, using telephone, screen sharing, and other communications technologies to provide real-time remote support, promptly resolving problems that impact line-of-business activities.
  • Periodically reviews outstanding tickets and works to address underlying concerns.
  • Identifies and escalates systemic issues for longer-term review and resolution.
  • Maintains familiarity with procedures for use of key business applications, including Tessitura, Microsoft Office, Cisco Call Manager/Unity Voicemail, etc.
  • Ensures that issues are documented in the help desk database, taking care that tickets are closed in a timely manner and that the resolution process is well-documented for future reference.
  • Develops and maintains documentation to reduce incidence and operational impact of technology issues.
  • Assists with system deployment and administration tasks as assigned.

 

Qualifications: This position requires excellent technology skills and the ability to learn new systems and applications quickly, along with a strong customer service focus and excellent verbal communication skills. The ability to provide technology training and support to users of varying skill levels is crucial. Candidates must have at least one year of related experience, and minimum of a high school diploma (or equivalent education).

 

Other preferred qualifications include previous work in a customer service-focused environment, previous experience managing user accounts and supporting users in a Windows-based computing environment, familiarity with basic principles of computer networking, and experience with Tessitura CRM system and/or other database-driven business systems.

 

This position may include occasional on-site deployment or troubleshooting activities at Historic New England sites. Valid driver's license and access to a motor vehicle is a plus.

 

Applications: Please send résumé, cover letter, and salary requirements to Jobs@HistoricNewEngland.org by May 29, 2019.

 

Historic New England is an equal opportunity, affirmative action employer with a strong commitment to supporting equality of opportunity and respect for diversity. We are committed to providing equal opportunity in employment to all qualified persons without regard to non-work-related factors such as race, color, religion, sex, age, disability, national origin, gender identity, or sexual orientation.

Computer Science Opportunities | Opportunities for Current Students | leave a comment


Coding, Robotics & STEAM Instructor, Coding Butterfly, Newton, MA

Teachers are a huge part of what we do at Coding Butterfly.

They are the reason we are successful, and students are prepared for their futures! We are looking for summer camp counselors to uphold the culture and ideals of Coding Butterfly. More specifically, we are looking to hire 5-10 energetic individuals to teach our Summer Camp programs that are offered to students ages 8-14, so a fun and bubbly personality is helpful.

 

Teachers will work closely with the Program Director to learn the curriculum and implement it according to Coding Butterfly company standards. Teachers are responsible for creating an inviting and engaging atmosphere that allows students to learn in a fun way. Teachers will closely follow lesson guides provided by Coding Butterfly. Teachers should communicate effectively with the Program Director, other staff, students, and parents when necessary. Teachers always need to have a positive attitude and act professionally.

 

Ideal candidate:

  • You grew up using technology and gravitated to it early, possibly taking courses or even majoring with a technical degree (i.e. Computer Science, Engineering, Technical Education, App, Games or Robotics Development, 3D Design).
  • Your curiosity and desire to learn about coding, games development, and robotics is strong.
  • You have a passion for evangelizing tech and sharing your experiences with others, and you recognize the impact your contributions can make on the next generation growing up today.

 

  • Previous experience in teaching or other educational fields
  • Strong classroom management skills
  • Ability to build rapport with students
  • Excellent written and verbal communication skills
  • Strong leadership qualities

 

Our fun and educational enrichment class curriculum includes the following software. Past experience with the software is a plus, but not required.

  • Minecraft
  • Roblox
  • Scratch
  • Python
  • Javascript
  • HTML & CSS
  • Kodu Game Lab
  • GameMaker
  • Lego WeDo Robots
  • Edison Robots

 

Requirements:

Willingness to have a background check and fingerprint clearance

Teach 2 to 5 classes a week

 

To view the full position and begin the application process, please visit the following link.

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IT Support Technician, Sno-Isle Libraries, Marysville, WA

ABOUT US
Sno-Isle Libraries is a large, two-county district in the beautiful North Puget Sound region of Washington State. It encompasses rugged timberlands and suburban centers, rolling farmlands and ocean vistas. Set in the fastest-growing corner of the state, Sno-Isle Libraries serves 728,745 residents in Washington's Snohomish and Island counties through 23 community libraries, online services, and Library on Wheels. Learn more at sno-isle.org.

THE APPLICATION PROCESS

** Sno-Isle employees MUST apply through Paycom to be considered as an Internal candidate **

Applications time out after 30 minutes. It is recommended that you save often, or copy and paste your supplemental question responses from a Word document to ensure no progress is lost.

Use your PayCom Username to create your profile. Apply through the Job Opportunities option located on the PayCom homepage. Online applications must be submitted by 9:59 p.m. on the closing date. Incomplete applications may disqualify you. Resumes and letters of interest are encouraged and should be attached during the application process and will not be accepted as a substitute for a completed Sno-Isle application. Questions may be directed to Human Resources at:

Sno-Isle Human Resources
Marysville Service Center
7312 35th Avenue NE
Marysville, WA 98271-7417

Phone:  360-651-7000 
Fax:  360-651-7151
TTY:  800-647-3753

Applications will be screened and applicants who best match the needs of posted positions will be contacted by phone if selected for an interview. The hiring process can take a minimum of 4 to 8 weeks. Applicants who need accommodations during the application or interview process should contact the Human Resources Department (360) 651-7000.

Positions located at a community library location may include morning, afternoon, evening, and weekend hours including Sundays. A successful candidate may be required to adapt to future schedule and location changes depending on library needs.

All offers of employment are conditioned on the provision of satisfactory proof of applicant's identity and legal authority to work in the U.S. Offers of employment are also conditioned on Sno-Isle's receipt of satisfactory responses to reference requests and a criminal background check, when required.

 

IT Senior Support Technician

Location: Service Center (Marysville)
Pay Range: $35.05 - $48.54 Hourly
Hours per week: 40
Job Requisition: 16749

Closing Date: May 5, 2019

Job Summary
The Senior IT Support Technician is a lead position that is responsible for providing customer-focused, expert-level support for the operation and functionality of end user hardware, software and connectivity throughout the Library organization.

This position provides leadership to front-line support staff in the diagnosis and assignment of technology requests and leads projects and staff in the implementation and support of desktop technologies to support the Library's core service of providing access to computers and connectivity.

Essential Functions  
Manage field technician schedules, lead the development of FAQs and instructional guides for the systems and hardware the support team is responsible for, and provide periodic training in areas such as Information Technology Service Management (ITSM), endpoint support, and application navigation.

Receive and process requests for technology support services leveraging Sno-Isle Library's ITSM tool. This includes determining the urgency of service requests and incidents for continuity of customer service, suggesting actions to users to overcome technical problems, and diagnosing the issue for assignment to appropriate staff. Work closely with other IT staff as needed to gather information to respond, track and follow-up on requests to ensure that issues are resolved.

Establish and lead desktop support process analysis and develop strategies for continuous improvement. Develop and make recommendations to the IT Managers on procedures and standards related to desktop usage and support processes.

Oversee the development and initialization of change requests made to the Change Advisory Board (CAB) regarding desktop support services.

Lead and collaborate with other staff to create and maintain a knowledge base repository which provides a collection of information that can be used to resolve customer requests.

Image, repair, install and provide technical support for staff and public networked computer hardware and software including printers and other associated peripherals.

Perform advanced systems diagnosis to determine issues and maintain all supported systems located in Libraries. This includes leveraging critical thinking skills to determine the correct course of action for each unique situations set of circumstances.

Provide after-hours support to library staff, as assigned. This may include performing after-hours work on site, remotely or by utilizing support contracts and coordinating repairs with vendors as needed.

Coordinate the third party repair of equipment, such as arranging for on-site or shipment of equipment to repair facility and coordinating with Administrative Services for the accounting and processing of payment, as directed by IT Enterprise Systems Manager.

Ensure the proper disposal of surplus equipment. Perform pre-disposal processes to wipe data from hard drives, remove usable items from equipment, arrange for disposal with third party recycler, provide appropriate documentation to Administrative Services and reflect changes in equipment inventory database.

Collaborate with Network and Server teams to perform routine, on-site maintenance and recovery tasks for networking and server equipment located in community libraries. This position may also be leveraged as "remote hands" in cases of emergency.

 

Computer Science Opportunities | Professional Jobs Outside of New England | leave a comment


2019 New England Science Boot Camp for Librarians, University of New Hampshire, Durham, NH

In 2018, 13 scholarships were awarded to library school students and early career librarians. We anticipated being able to award several scholarships for 2019 as well. Please share this announcement with your library school students and recent graduates.

Save the Date for the 2019 New England Science Boot Camp!!

Join us for the 11th Anniversary of the New England Science Boot Camp for Librarians, to be held on June 5-7, 2019 at the University of New Hampshire in Durham, New Hampshire.

Science Boot Camp is an immersive experience that provides librarians with the opportunity to network with peers and learn about topics in physical sciences, health sciences, life sciences, and technology.

 

The topics for this year's SBC science sessions are still TBD! Registration will open in Spring 2019.

 

For updates and more information, visit https://sites.google.com/view/nesciboot/home

Science Boot Camp on Twitter: #SciBoot19

For general questions, please contact Ellen Lutz at lutz@library.umass.edu.

 

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GIS and Data Lab Interns, Massachusetts Institute of Technology, Cambridge, MA

Availability:  Accepting applications to begin April, 2019 through June, 2019.  

Hours: Flexible, up to 20 hours per week, Monday-Friday;  Salary: $20/hour

 

Overview:

MIT Libraries has opened a new GIS and Data Lab to meet community needs for data-intensive services in the areas of GIS, Research Data Management, and Statistical Software.  We are experimenting with expanding prospective services. 

 

We are seeking two interns to work alongside our expert staff: a Georeferenced Drone Imagery Intern & a 360 Image Management Intern.

  • The Georeferenced Drone Imagery Intern will help test approaches for managing georeferenced image data, particularly indexing georeferenced images collected by drones.
  • The 360 Image Management Intern will work on 360 image creation and file management.

 

Both interns must be a current or recent student in STEM, urban planning, or architecture. Please follow link here for full description and qualifications: https://libguides.mit.edu/c.php?g=176338&p=1160278.

 

MIT is an equal employment opportunity employer. All qualified applicants will receive consideration and will not be discriminated against on the basis of race, color, sex, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, ancestry, or national or ethnic origin.  We particularly welcome applications from individuals who enthusiastically embrace the empathy, courage, self-reflection and respect of a multicultural, diverse, and inclusive workplace.

 

To apply, please submit a resume and letter of interest to the attention of Madeline Wrable (mwrable@mit.edu) and write "Data Lab Internship" in the subject line.

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Data Scientist - Personalization, Spotify, Boston, MA

We are seeking a Data Scientist to join our Product Insights team, focusing on Personalization. We have several roles open across different levels of seniority.

You will be solving complex data problems and delivering the insight that helps to define our understanding of music, audio and our listeners to develop how we personalize at Spotify. This role works closely with a multidisciplinary team of data scientist, user researchers, data engineers, product teams and designers.

Your work will impact the way the world experiences music and audio!

 

What you'll do:

  • Develop research questions and undertake data exploration to understand who our listeners are, how they get value out of Spotify, and where we can develop our product to bring greater value
  • Work closely with the team including data engineering to build lasting solutions to our data modeling
  • Design, analyze, and interpret the results of experiments
  • Perform exploratory analyses to understand the performance of our machine learning systems
  • Define, evaluate, dashboard and monitor key metrics, understanding root causes of changes
  • Contribute to the development of the Product Insights function and the wider analytics community at Spotify
  • Mentor and coach other data scientists
  • Work from our office in Boston

 

Who you are:

  • You will have 2 to 5 years relevant applied experience with a degree or higher in economics, psychology, computer science, statistics, or mathematics or another quantitative discipline
  • Technical competence to perform advanced analytics:
    • Coding skills (such as R, Python, or Scala)
    • Experience with analytics & visualization tools (SQL, Tableau, ggplot/matplotlib or equivalent)
    • Experience performing analysis with large datasets
    • You have strong statistical understanding of online testing methodologies and metric development
  • You are an independent thinker, able to work autonomously, capable of taking on loosely defined problems and translating complex thinking into practical application for diverse audiences
  • You are a communicative person who values building strong relationships with colleagues and partners and enjoys mentoring and teaching others

 

To view the full description and apply, please follow this link.

 

We are proud to foster a workplace free from discrimination. We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our users and our creators. This is something we value deeply and we encourage everyone to come be a part of changing the way the world listens to music

Computer Science Opportunities | Professional Job Listings in New England | leave a comment


Free and Open-Source Project Interns, Outreachy, Multiple Locations

Outreachy provides three-month internships to work in Free and Open Source Software (FOSS). Our internships run twice a year, May to August and December to March. Interns are paid a stipend of $5,500 and have a $500 travel stipend available to them. Outreachy internship projects may include programming, user experience, documentation, illustration and graphical design, or data science. Interns often find employment after their internship with Outreachy sponsors or in jobs that use the skills they learned during their internship.

Outreachy internships are open to applicants around the world. Interns work remotely with mentors from FOSS communities.

We expressly invite women (both cis and trans), trans men, and genderqueer people to apply. We also expressly invite applications from residents and nationals of the United States of any gender who are Black/African American, Hispanic/Latin@, Native American/American Indian, Alaska Native, Native Hawaiian, or Pacific Islander. Anyone who faces under-representation, systematic bias, or discrimination in the technology industry of their country is invited to apply.

https://www.outreachy.org

The timeline for this round is:

Feb. 18, 2019   Initial applications open
March 12, 2019  Last date for mentors to submit new internship project listings
March 26, 2019  Final application deadline for most projects
April 2, 2019   Final application deadline for late projects
May 6, 2019     Accepted interns announced
May 20, 2019 to Aug. 20, 2019   Internships period

Please read through the application instructions and eligibility requirements carefully.

https://www.outreachy.org/apply/eligibility/

We've made some changes to the application process this round. We've simplified the rules for which rounds students can participate in. We've added a new essay question to the initial application. Please read about the changes here:

https://www.outreachy.org/blog/outreachy-applications-are-open/

You will need to fill out an initial application. Once your initial application is approved, you'll be able to see the full details for each internship project. Then you can make a contribution to the project. Applicants will need to record their in-progress contributions on the Outreachy website. Once one contribution is recorded, applicants can start to work on the final application for the internship project.

We currently have 6 Free and Open Source projects who are ready to take contributions from applicants, and we expect to have more join in the next couple of weeks. Outreachy generally lists around 60 projects per round, and accepts about 40 interns. We'll send another announcement once we have more projects.

If you have any questions about the internship, we have volunteers standing by to answer them. Please contact applicant-help@outreachy.org. If you can't get in contact with a mentor or you're having trouble choosing which project(s) to apply to, you can contact our mentors mailing list at mentors@lists.outreachy.org

Computer Science Opportunities | Opportunities for Current Students | leave a comment


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