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New Member Services Coordinator

Footsteps is the go-to address for any individual who has left -- or is contemplating leaving -- an ultra-Orthodox Jewish community. We provide crucial peer and professional resources and support as people embrace the challenge to redefine their identities, build new communities and establish self-determined lives. Footsteps nurtures a network of individuals so that they not only survive in their new world, but thrive. Since Footsteps' founding in 2003, the organization has served over 1,000 individuals. As the organization has grown to meet increasing demand for services, the staff has expanded from four to eight employees in the past two years, and for the first time, the organization's budget is over $1 million in 2015.

New Member Services Coordinator


Footsteps seeks a talented social worker to join our growing Support Services team as our first New Member Services Coordinator. The New Member Services Coordinator will work with prospective and new Footsteps members--as well as current and potential volunteers--to facilitate their integration with and contribution to the Footsteps community. This person will play a central role in building a warm, welcoming, safe and inclusive environment at Footsteps. The ideal candidate will have strong engagement and interpersonal skills, and will also be highly organized.

Key responsibilities include but are not limited to:

New Member Relations & Support Services
• Respond to general inquiries about Footsteps' services in a timely manner
• Conduct initial interviews for new members and document thoroughly
• Co-facilitate introductory Footsteps 1 group for new members
• Provide ongoing coaching to new members seeking out Footsteps' services, set goals with members and provide support in achieving goals, making appropriate referrals
• Provide crisis-intervention counseling when needed, consistent with organizational guidelines and in accordance with social work practices and NY State guidelines
• Communicate member progress as well as needs with Footsteps staff as needed
• Document and maintain confidential records for members
• Provide input into development of programs and program policies, keeping in mind members' expressed and perceived needs, as well as organizational core values

Volunteer Coordination
• Assist in enhancement and implementation of Footsteps' volunteer program including serving as primary contact for volunteer recruitment, selection, training and matching
• Respond to inquiries from prospective volunteers, identifying appropriate avenues for engagement
• Match Footsteps members with volunteers and ensure consistent communication between Footsteps, volunteers and members
• Assist in streamlining data capture and tracking systems for Footsteps' volunteer program

How to Apply:

Applications are being accepted on a rolling basis. For immediate consideration, please send your resume and cover letter to opportunities@footstepsorg.org and indicate your name and "New Member Services Coordinator" in the subject line.

We thank you for your interest in career opportunities with Footsteps. Due to high volume, only those candidates selected for an interview will be contacted.

Footsteps is an equal opportunity employer. We carefully consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. We provide competitive salaries and benefits

Requirements/Qualifications 

Experience & Qualifications

• Passion for Footsteps' mission and values
• Master's Degree in Social Work required
• Minimum of 2 years of relevant work experience
• Knowledge of the New York social service arena and relevant referral agencies a plus
• Comfort engaging with and exploring new uses of technology to support programs
• Ability to work flexible hours including 2 evenings per week and occasional Sundays
• Personal experience with the Footsteps population and/or individuals undergoing life transition, a plus

Desired Competencies

• Listens well, able to analyze issues and propose solutions
• Excellent interpersonal and communication skills (email, phone, and in-person)
• Non-judgmental character and able to set aside personal beliefs in service to member needs
• Keen ability to manage project workflow; juggle multiple tasks in a fast-paced environment
• Demonstrated resourcefulness, optimism, and flexibility in approach to work
• Congenial, collaborative personality with the ability to work effectively in a team-oriented culture; also able to work independently when needed
• Takes initiative; comfort offering suggestions as well as asking for feedback and guidance