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Program Manager

Health Leads seeks a passionate and skilled professional to join the exceptional program team at Massachusetts General Hospital, MA. The Program Manager plays a key leadership role in integrating Health Leads into clinical services, working alongside healthcare providers to develop efficient systems for resource connections, managing and coaching a talented corps of Health Leads Advocates (college student volunteers), using data to enhance Advocate performance, and ensuring the quality of services to clients.

Our ideal candidate is an experienced social service provider with an LICSW or LMHC who brings experience supervising staff and interns. This position requires an exceptional communicator, relationship manager, trainer and coach.  In addition, the ideal candidate brings a background of applying research and evaluation principles to their work.  The Program Manager will be able to identify and contribute to the development and execution of innovative solutions to enable Health Leads to realize its quality and growth goals, while managing multiple priorities. This full-time position is located in Boston, MA and reports to the Boston Managing Director of Program.

Responsibilities:

Manage and develop the Boston-MGH Advocates and Student Leaders

  • Oversee, develop, and motivate a team of undergraduate student Advocates and interns (undergraduate and graduate) from university partners
  • Be a presence at the clinic and various evening meetings to guide Advocates' professional and leadership development
  • Develop and manage a team of student leaders who oversee and support peers working as Advocates through biweekly meetings, individual coaching sessions, and trainings
  • Lead sessions in weekend-long trainings for Advocates and student leaders each semester, using collaboratively developed curricula
  • Actively collaborate with national Program department to implement effective Advocate training design and delivery
  • Coordinate the delivery of weekly Advocate Development sessions to Advocate Corps using Health Leads' curriculum

Provide Case Management Support to the Boston-MGH Advocates

  • Observe and evaluate Advocates' performance at clinic and keep abreast of the most complex cases
  • Collaborate on design of and implement standards for quality case management
  • Communicate innovations and challenges to manager and program support team
  • Monitor and facilitate Advocates' communication with healthcare providers
  • Ensure Advocates' compliance with Health Leads performance and reporting standards
  • Undertake direct casework to a limited caseload during breaks in the academic calendar to ensure continuance in Health Leads services
  • Collaborate with other clinic staff to address more complex cases

Build and Maintain Strong Clinic & Partner Relationships

  • Create strong and healthy relationships with physicians, nurse practitioners, case managers, referring providers, and other clinic staff in an effort to build a team of Advocates for Health Leads within the clinical setting and remain knowledgeable about the internal resource landscape
  • Support Health Leads integration into the clinical setting through strategies such as implementation of screening and referral systems and training for clinic staff to screen for social determinants of health and refer patients to Health Leads
  • Participate as a full member of the clinic team, including attending team meetings and acting as an advocate for Health Leads
  • Build and maintain a local network of resource providers

Provide Resource Management and Support

  • Support student leaders in developing, updating and managing resource database for the Boston Team
  • Develop and update resource support tools and materials to support Advocates in resource selection for clients
  • Lead relationship building with potential resource partners to enhance availability of resources for clients

Ensure and Track High Quality Service Delivery

  • Ensure the accuracy of programmatic outcomes as reported by the client management database
  • Report data outcomes to program team on a monthly basis
  • Use program data to manage towards program milestones, related metrics and improve Health Leads operations
  • Engage in group planning, evaluation and problem-solving , while contributing to highly collaborative projects, meetings and trainings with Boston's program team

Work with manager, other organization Program Managers, and the national Program team to analyze program design, strategy and program vision

Qualifications:
  • Master's degree in human services field (LICSW or LMHC strongly preferred) and 3-5 years of experience in case management and/or client services with a vulnerable population required
  • Research experience or coursework in research methods and evaluation strongly preferred
  • At least two years of program management experience required and previous experience with program start-up is desirable
  • Previous experience in a hospital or clinic setting is desirable
  • Demonstrated experience successfully leading and managing a team of young staff or volunteers and leading interactive group training sessions
  • Ability to work at least one evening a week and some weekends as required to engage an undergraduate population
  • Strong track-record working with community agencies and/or performing case management in clinic or other setting
  • Proven knowledge of landscape of public benefits and community resources and how to facilitate individuals' access to those resources
  • Passion for Health Leads' mission and working with and developing emerging leaders
  • A strong commitment to Health Leads' core values: belief in collective strength and the power of shared work, constant and courageous learning, celebrating our victories and each other, and stepping up as leaders in a common vision
  • Excellent interpersonal and communication skills, with the ability to engage and work closely with a wide range of constituents including Health Leads clients, college students, health care providers and Health Leads staff
  • Strong organizational, time management and self-management skills, outstanding attention to detail, and high degree of flexibility and self-direction
  • Ability to excel in a highly dynamic, fast changing, diverse and entrepreneurial environment

To apply: https://careers-healthleads.icims.com/jobs/1219/program-manager/job?mobile=false&width=662&height=500&bga=true&needsRedirect=false&jan1offset=-300&jun1offset=-240