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Associate Director, Student and Academic Services

This member of the support team will focus on providing services to MBA students, Doctoral students, Executive Education participants, and participants in a variety of other programs related to the School.

 The Associate Director, reporting to the Senior Associate Director, Student and Academic Services will be responsible for working closely with the students/ participants and the administrative staff who support them to address a variety of issues that may have an impact on their learning experience including: acculturation, adapting to the learning environment, class examination, research and exam taking; physical/ mental health issues and ADA accommodations for short term or chronic disabilities.  Working as part of a team, the Associate Director will move fluidly between individual counseling and to serving as a resource to administrative staff providing direct service to students/ participants.  Additionally, the Associate Director will have/ obtain certification as a rape crisis counselor and will participate in a 24/ 7 sexual assault survivor advocacy rotation.  Finally, the Associate Director will supervise the Disability Support Specialist and the Accommodations Coordinator for HBX.

  • Provide individual personal/academic counseling to students/ participants as well as assessment and triage to provide support/ referral to appropriate resources ranging from ADA assessments and solutions to crisis intervention;
  • Serve as a source of expertise and counsel to administrators in the student/ participant business units;
  • Gain a deep understanding of resources, polices, and practices of the various client groups;
  • Collaborate with administrators, faculty and other resources to nurture close working relationships;
  • Prepare and deliver training, updates and regular communications regarding trends, best practices, legal guideline, compliance and related regulatory information to department contacts;
  • Establish and maintain a high standard of service delivery, including being accessible and anticipating business cycle needs;
  • Supervise both the MBA Disability Support Specialist and the Accommodations Coordinator for HBX
  • Create a community of practice among internal partners with regular meetings, communication, and information sharing;
  • Assists in developing and delivering programs designed for specific needs or to address trends including determining content, audience, and delivery format;
  • While serving as a resource for the Doctoral, HBX, and Executive Education, will support MBA students as part of the overall Support Services team;
  • Collaborate with client groups on reviewing policies and practices (example: Exec Ed admission's process) and making recommendations to protect the institution and enhance the learning environment for all students/ participants;
  • Collaborate with partners on an interdisciplinary team to support excellence in service delivery and resource development for MBA students;
  • Participate in a regular  24/7 on call rotation for sexual assault survivor response; under conditions of full staffing (i.e. three mental health providers) this rotation will typically require being on call one full week every three weeks; in the event of under-staffing (e.g. provider illness, other emergency), may on occasion be on call to serve as back-up when needed; Duties will include but are not limited to responding to telephone calls from person(s) reporting, providing a supportive presence throughout the reporting and recovery process as needed (e.g. going to the hospital to assist or support during medical examination, Title IX investigation, therapy referral and support).

Qualifications:

MA in psychology, MSW, or related field strongly preferred. 7+ years of experience in counseling adults, with strong preference for prior experience working with graduate students/ adult learners.

  • Must possess and maintain license as a mental health provider in the state of Massachusetts
  • Excellent interpersonal and communications skills and the capacity to relate to individuals from a wide variety of backgrounds, including the global community.
  • Proven ability to provide support in an emergency or crisis situation while remaining composed and focused.
  • Must have prior proven experience dealing with sensitive and confidential information with the utmost discretion including understanding when/ how to share when necessary.
  • Prior experience providing highly responsive level of service along with a deep understanding of the diplomacy and protocol involved in working with high level executives and researchers.
  • These skills must be coupled with the ability to manage projects and processes from conceptions through delivery.

Cover Letter is Required.

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