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Associate Director, Student and Academic Services

This member of the support team will focus on providing services to MBA students, Doctoral students, Executive Education participants, and participants in a variety of other programs related to the School.

 The Associate Director, reporting to the Senior Associate Director, Student and Academic Services will be responsible for working closely with the students/ participants and the administrative staff who support them to address a variety of issues that may have an impact on their learning experience including: acculturation, adapting to the learning environment, class examination, research and exam taking; physical/ mental health issues and ADA accommodations for short term or chronic disabilities.  Working as part of a team, the Associate Director will move fluidly between individual counseling and to serving as a resource to administrative staff providing direct service to students/ participants.  Additionally, the Associate Director will have/ obtain certification as a rape crisis counselor and will participate in a 24/ 7 sexual assault survivor advocacy rotation.  Finally, the Associate Director will supervise the Disability Support Specialist and the Accommodations Coordinator for HBX.

  • Provide individual personal/academic counseling to students/ participants as well as assessment and triage to provide support/ referral to appropriate resources ranging from ADA assessments and solutions to crisis intervention;
  • Serve as a source of expertise and counsel to administrators in the student/ participant business units;
  • Gain a deep understanding of resources, polices, and practices of the various client groups;
  • Collaborate with administrators, faculty and other resources to nurture close working relationships;
  • Prepare and deliver training, updates and regular communications regarding trends, best practices, legal guideline, compliance and related regulatory information to department contacts;
  • Establish and maintain a high standard of service delivery, including being accessible and anticipating business cycle needs;
  • Supervise both the MBA Disability Support Specialist and the Accommodations Coordinator for HBX
  • Create a community of practice among internal partners with regular meetings, communication, and information sharing;
  • Assists in developing and delivering programs designed for specific needs or to address trends including determining content, audience, and delivery format;
  • While serving as a resource for the Doctoral, HBX, and Executive Education, will support MBA students as part of the overall Support Services team;
  • Collaborate with client groups on reviewing policies and practices (example: Exec Ed admission's process) and making recommendations to protect the institution and enhance the learning environment for all students/ participants;
  • Collaborate with partners on an interdisciplinary team to support excellence in service delivery and resource development for MBA students;
  • Participate in a regular  24/7 on call rotation for sexual assault survivor response; under conditions of full staffing (i.e. three mental health providers) this rotation will typically require being on call one full week every three weeks; in the event of under-staffing (e.g. provider illness, other emergency), may on occasion be on call to serve as back-up when needed; Duties will include but are not limited to responding to telephone calls from person(s) reporting, providing a supportive presence throughout the reporting and recovery process as needed (e.g. going to the hospital to assist or support during medical examination, Title IX investigation, therapy referral and support).


MA in psychology, MSW, or related field strongly preferred. 7+ years of experience in counseling adults, with strong preference for prior experience working with graduate students/ adult learners.

  • Must possess and maintain license as a mental health provider in the state of Massachusetts
  • Excellent interpersonal and communications skills and the capacity to relate to individuals from a wide variety of backgrounds, including the global community.
  • Proven ability to provide support in an emergency or crisis situation while remaining composed and focused.
  • Must have prior proven experience dealing with sensitive and confidential information with the utmost discretion including understanding when/ how to share when necessary.
  • Prior experience providing highly responsive level of service along with a deep understanding of the diplomacy and protocol involved in working with high level executives and researchers.
  • These skills must be coupled with the ability to manage projects and processes from conceptions through delivery.

Cover Letter is Required.

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