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Program Coordinator

This Program Coordinator position is placed at the Aging Brain Center (ABC), a Harvard Medical School affiliate. Hospital Elder Life Program (HELP) is an evidence-based model of hospital care designed to prevent delirium and functional decline among older adults in the hospital setting. The Center of Excellence for Delirium in Aging: Research, Training and Educational Enhancement (CEDARTREE) offers comprehensive interdisciplinary training and mentorship in delirium research and encourages investigators to engage in collaborative, delirium-related, and patient-oriented research. This position will directly involve coordinating all activities of HELP and CEDARTREE and support the Director of the Aging Brain Center on all related projects. The Program Coordinator will assist existing HELP programs, support hospitals that plan to implement HELP, coordinate all conferences and meetings (Annual Conference, Special Interest Groups, Board meetings, etc), participate in grants and pap ers related to HELP, coordinate the general dissemination of the program, and work on other HELP-related projects. For CEDARTREE the Program Coordinator will organize an annual Delirium Boot Camp, Scientific Symposium, and visiting scholar, and other delirium-related talks in the Greater Boston area. The Program Coordinator must have an understanding of issues relevant to the care of older patients in the hospital and experience in Program Management as well as event planning. Familiarity with the hospital setting is required, and a nursing or social work degree are preferred but not required. This position is excellent for an individual interested in training and mentoring, and the practical implementation of research into clinical care and in quality improvement in healthcare systems. 

Core Competencies: 
• Results Orientation: Focuses on delivering superior performance by setting and achieving stretch goals.
• Organizational Know-how-understands and uses formal structure, important relationships and culture within HSL and with external customers to accomplish work objectives and outcomes.
• Teamwork and Collaboration: Works effectively within a team, group and across the organization and accomplishes tasks and desired results while behaving constructively as opposed to separately and competitively.
• Managing Complexity: Uses experience, knowledge and training to manage effectively in increasingly difficult and ambiguous situations, making the best decisions possible at the time. 

Position Responsibilities: 
• Coordination of HELP sites: 
• Provide initial start-up support and mentorship for sites interested in developing HELP
• Develop and implement any necessary contracts or licensing required
• Mentor and directly support new sites throughout the implementation process
• Give presentations at annual conference, HELP sites, interest groups, or other programs 
• Provide follow-up communication and facilitate mentorship to sites by Centers of Excellence. 
• Support, track, and monitor hospitals that have established HELP programs, are in the implementation phase, or are contemplating implementation, 
• Generate summary reports about sites or other program activities 
• Monitor and evaluate use of HELP program materials 
• Coordinate annual Center of Excellence application and review process
• Coordinate communication among HELP Advisory Board, Centers of Excellence, HELP sites, and other HELP related staff as needed
• Create training materials on implementation of HELP such as webinars or videos
• Annual HELP Conference planning and coordination:
• Plan the conference theme and agenda, arrange speakers and payments, finalize location, publicize conference and coordinate all other related activities
• Supervise day-to-day planning and organization; and network with attendees
• Give presentations and host meetings or events at annual conference, interest groups, and other national conferences and meetings as needed
• Plan awards or recognitions ceremonies
• General HELP activities:
• Update and maintain all aspects of the HELP website
• Spearhead the sustainability planning for the Coordinating Center and HELP programs, locate possible funding sources or revenue streams 
• Manage other HELP related projects as assigned (examples include--but not limited to--HELP website project, HELP sustainability grant)
• Create and manage social media platforms for HELP including Facebook, Twitter, HELP Google Group, etc. 
• Develop newsletter and other PR activities and announcements 
• Review and manage HELP and related grant budget and track fees as needed 
• Lead dissemination efforts of HELP 
• Support the Director/Director of ABC in all HELP-related projects
• Occasional local and national travel and occasional weekend and evening work hours required
• The above covers the most significant responsibilities of the position. It does not, however, exclude other duties, which would be in conformity with the level of the position 
• CEDARTREE activities
• Organize the annual Boot Camp for delirium research with 20-30 national junior delirium researcher.
• Organize an annual scientific visiting scientific scholar and other tasks as assigned.

 Qualifications:
• Master's degree and at least 3 years of project coordination or administrative experience, or equivalent combination of education and experience. The ideal candidate has a master's or advanced clinical degree in nursing, social work, psychology, public health etc. Knowledge of hospital care is essential to this position. Previous experience working in the aging field or working with older patients preferred. 
• Supervisory and management experience required. 
• Training and mentoring experience required. 
• Impeccable organizational skills and attention to detail and accuracy. Commitment to excellence
• Outstanding problem-solving skills, self-motivated with ability to work independently. Must demonstrate discretion and independent judgment and provide comprehensive support for a complex and expanding program. 
• High level of responsibility and accountability for the program
• Outstanding interpersonal skills and ability to work with a team; outstanding communication skills required, both written and verbal. 
• Demonstrated ability to work with health care professionals and staff in health care, including understanding clinical care needs and terminology 
• Strong computer skills required; experience with Windows, Word, Excel, and Powerpoint required. Knowledge of website maintenance preferred. 
• Must be flexible and able to adapt to change and new technologies. 
• Ability to work well under time pressure and to adhere to deadlines. 
• Strong prioritization and time management skills required
• Available for occasional travel locally and nationally
• Mature and reliable
• Must be professional, proactive, collaborative, conscientious and results-oriented individual. Must have an optimistic and positive demeanor, excellent oral and written communication skills, good intuition and able to adapt to changing priorities and display good, sound judgment with a sense of humor. 
• Superb organizational skills. Must have solid analytical skills. Must be creative and proactive yet disciplined, discriminating and able to streamline work volume in order to maintain bottom line efforts in midst of multi-tasking and daily re-prioritizing. Must have ability to innovate, think strategically and conceptually, manage multiple projects simultaneously and handle even difficult situations.

Contact: Eva Schmitt at evaschmitt@hsl.harvard.edu