Job Board


Director of Family Services

For nearly four decades, Heading Home has effectively pioneered programs to end homelessness in Greater Boston. As our name reflects, we believe that a stable home provides the optimal foundation to get back on track, so our programs focus heavily on assessment, engagement, individual goal-setting and securing permanent housing for our clients as quickly as possible. We provide emergency, transitional and permanent housing and support services such as life skills, financial literacy, and job training to low-income homeless and formerly homeless families and individuals. Our model of providing housing together with critical services works: for nine consecutive years, at least 90% of the residents in our permanent housing programs have remained successfully housed a year later and in 2014 in particular, 95% remained housed - an all-time high.

Heading Home is a dynamic place to work. We pride ourselves on being a learning organization and this means utilizing best practices in the field of service delivery with the populations that we serve. We work in close collaboration with other service providers and training resources to ensure that our staff, through interactive learning, evidenced-based approaches and a strengths-based model, are poised to achieve the best possible outcomes for our clients. If this approach is one that you share, please consider joining our team.

Learn more about Heading Home here: 

Position Overview:

The Director of Family Services leads the team that develops and delivers Heading Home's services to homeless and formerly homeless families, overseeing emergency shelter, transitional, and permanent supported housing programs. Reporting to the Chief Operating Officer, the Director of Family Services will ensure that Heading Home's Family Services Team meets ambitious program delivery goals, while making necessary modifications to program design and organizational structure in order to effect meaningful change in the lives of Heading Home's clients. Moreover, the Director of Family Services is responsible for overseeing all elements of the program- and funding-related compliance and reporting. As a member of the executive leadership team, this individual has a significant stake in the direction of Heading Home programming and will play a key role in the upcoming strategic planning process. 

Key Responsibilities:

In order to achieve the preceding outcomes, this hire will:

· Build, lead, and inspire a diverse team of professionals towards aggressive goals while maintaining positive team culture, particularly during times of organizational growth and change
· Provide regular supervision, support, and personalized professional development for the Family Services Team including direct management of the Assistant Director of Family Services and a set of Program Managers
· Oversee the delivery of client services, evaluate and assess program impact, recommend program/policy changes, and direct program shifts and improvements
· Advise on, and at times directly manage, challenging client situations in partnership with other Family Services staff members
· Collaborate with the COO and Data Team to develop and implement the tracking of process and outcome data for the Family Services portfolio of programs, ensuring that programming is in compliance with all local, state, and federal laws as well as with all sources of government funding
· Serve as a key member of the Executive Team, collaborating with colleagues in the development and monitoring of family program budgets and ensuring compliance with agency's purchasing and procurement policies
· Participate in fundraising and cultivation events as an agency ambassador; work collaboratively with fundraising staff to plan and execute quality volunteer activities
· Represent Heading Home at community meetings, including those sponsored by Homes for Families, the United Way, Cambridge Housing Authority, and DHCD


· 10+ years' progressive leadership experience in program design, implementation, and evaluation in a human services setting (ideally focusing on low-income families), with strategic leadership responsibility for a large multi-program department 
· At least 5 years of staff management experience and the ability to effectively manage direct reports to deliver high quality services to clients through effective training and onboarding as well as ongoing support and mentoring 
· Highly developed interpersonal and communication skills; adept at working with and relating to diverse constituents in a fast-paced, urgent environment
· Demonstrated success managing reporting and compliance requirements for state and/or government-funded programs 
· Strong organizational and project management skills
· Thrive in a culture that is dynamic, mission-driven and client-centric, on a team that values results, flexibility, and humility; embody and act as a steward for Heading Home's mission in interactions with both internal and external stakeholders
· Valid driver's license and vehicle required
· Bachelor's degree required; Master's Degree in relevant fields strongly preferred

To Apply:

Please upload a resume and thoughtful cover letter, outlining how your skills and experience meet the qualifications of the position and stating how you heard about this opportunity, both in Word format, addressed to Lisa Kaplan, COO, at
Applications will be reviewed on a rolling basis.

Heading Home offers a competitive salary and benefits, commensurate with experience and skills.
Heading Home is an equal opportunity employer.

About Commongood Careers:
Heading Home has partnered with Commongood Careers to conduct the search for a Director of Family Services. Commongood Careers is a mission-driven search firm that supports the hiring needs of high-impact nonprofits. With an approach that leverages robust talent networks, recruitment and search management expertise, and a deep understanding of our clients' missions and cultures, we help organizations secure the talent they need to create greater social impact. Since our founding in 2005, Commongood Careers has led more than 700 searches at 275 organizations in 33 states, making us one of the most experienced and dedicated nonprofit search firms in the country. Learn more about nonprofit job opportunities at Commongood Careers.