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Homelessness Prevention Program Coordinator

Reporting to the Manager of Financial Support Services, the Homelessness Prevention Coordinator works with AAC Rental Assistance Program (RAP), AAC Client Services department staff, AAC Finance department staff, consumers, funders, and outside providers at social service agencies, landlords, hospitals, and health centers to provide systems navigation to low-income people living with HIV/AIDS who are at high risk for housing instability and require access to emergency rental and utility assistance.


Screen potential Homelessness Prevention Program applicants for eligibility, and provide assistance in screening applicants to other Rental Assistance Programs as necessary. Follow-up with providers to assist them as they complete applications with their clients. 
Collaborate with and advise providers on how to determine RAP eligibility and fill out and submit applications on behalf of their clients. 
Assess housing service plans as needed and, if necessary, work with case managers to devise a plan that will meet the clients' needs and the criteria of the Emergency Financial Assistance Committee.
Write check requests for approved applicants and coordinate with AAC Finance department staff via the Manager of Financial Support Services to obtain checks.
Provide verbal and written case-specific RAP program eligibility information to consumers and providers.
Work with AIDS Action staff and other outside providers to process applications, verify documentation, and prevent fraud. 
Act as a liaison between residents and landlords, property management companies, and housing authorities.
Answer and respond to Rental Assistance and landlord line phone calls, e-mails, and faxes within 24-48 hours and respond to drop-in visits as needed.
Communicate with landlords around client application status and paperwork, while maintaining client confidentiality.
Send confirmation of assistance payment letters to utility companies, landlords, consumers, and case managers, as needed.
Prepare applications and present them at bi-weekly meetings of the Emergency Financial Assistance Committee on behalf of the client. 
Refer clients and case managers to both internal and external housing, legal (including benefits), health care, and utility resources, as necessary.
Assist the Manager of Financial Support Programs with training programs and consultation regarding the Homelessness Prevention, Utility Assistance, and Rental Start-up programs, as well as counseling on other aspects of eviction, utility protection, and housing for all collaborating organizations.
Create and maintain electronic and written records of assistance requests and utilize an electronic database to enter and track consumer demographic information, application status, and efforts.
Utilize program-specific spreadsheets to enter and track check requests and payments.
Assist with special projects within the Housing Department as needed. 
Attend unit, department, and agency meetings, as required.


Strong computer skills required (familiarity with Microsoft Word and Excel necessary, familiarity with database systems strongly preferred).
Strong administrative skills and the ability to pay close and accurate attention to details.
Excellent written and verbal communication skills.
Ability to juggle multiple tasks under pressure and deadlines.
Ability to work patiently and persistently with clients and colleagues in order to ensure follow-through and to function as part of a team.
Strong collaboration and group facilitation skills.
Ability to work in a fast-paced, multicultural environment.
Experience in human services or housing subsidy program administration including experience working with one or more of the following populations: HIV+, homeless, LGBTQIA, people of color, chemically-dependent, chronically ill or disabled.
HIV/AIDS awareness and sensitivity.
B.A. or B.S. preferred.

To apply complete the online application at the provided link. You will be asked for a resume and cover