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Manager of Client Advocacy

The Manager of Client Advocacy oversees and provides leadership to the Client Advocacy Program at Amory St. This includes case management, housing search, stabilization, check-in and transportation services for people living with HIV. This position implements and oversees an algorithm of caseload distribution, and intensity of services provided to clients based on acuity of need. 

Duties:

  • Supervise and provide on-going support and training to a team of client advocates and stabilization advocates who provide medical case management services at the Boston location. Ensure clients receive comprehensive intake/screening, referral and assistance with all levels of case management, housing search, eviction prevention and transportation services. Supervise the Check-in Coordinator to ensure phone based support by Check-in volunteers to clients. 
  • Monitor caseloads of client and stabilization advocates and ensure proper case distribution and assignment based on acuity of need. Ensure clients with intensive needs, particularly those who are newly diagnosed with HIV or not regularly engaged in care, receive intensive, timely and high quality follow up and services. Work to move clients to a lower intensity of services or discharge as appropriate.
  • Ensure all services are provided within the harm reduction framework and are easily accessible to clients in need of services, particularly those who are most impacted by social and economic inequality.
  • Ensure proper documentation procedures are maintained to track and monitor services. This includes reviewing electronic client records, including assessment, services plans and efforts, as well as case assignments, report preparation, and expenditure tracking and reconciliation and other paperwork required by the agency and/or funding sources.
  • Implement and monitor work-plan and outcome deliverables for program services.
  • Develop and maintain a wide-range of resource and health services for people living with HIV/AIDS with a concentration on those who are not connected to care, newly diagnosed, homeless/marginally housed individuals, and substance users.
  • Regularly evaluate program efficiency, outcomes and capacity using information gained through consumer feedback, service utilization, outcome, and epidemiological data and other informational sources. Recommend and implement changes, as appropriate.
  • Directly respond to client needs and crisis situations as appropriate. Work with other program managers to coordinate daily coverage.
  • Work closely with other program managers across sites to ensure the integration, coordination and consistency of services across agency sites.
  • Attend and participate in meetings with current and potential collaborating agencies, and current and potential funding sources, as required.
  • Enforce agency's policies and clinical procedures, including safety and crisis procedures.
  • Attend program, department and agency meetings and trainings. 
  • Complete other duties as assigned.

Qualifications:

  • Master's Degree in Social Work, Public Health or related field, preferred.
  • Minimum 3-5 years of strong supervisory experience including recruitment, training and supporting a diverse workforce required.
  • Working knowledge of HIV/AIDS community trends, harm reduction, and at-risk populations and commitment and experience to delivering low-threshold, easily accessible service.
  • Strong administrative, report writing and computer skills.
  • Experiences working with issues related to social and economic inequalities, including issues related to HIV/AIDS, substance use, homelessness, mental health, and bi-lingual, multicultural & GLBT communities.
  • Ability to manage multiple tasks and responsibilities; excellent organizational, interpersonal, written and verbal communication skills.
  • Self-directed, motivated and flexible with the ability to work both independently and as part of a team.
  • Experience designing and conducting trainings/workshops, preferred.

Complete the online application at this link

You will be asked to submit a resume and a cover letter