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Student Services Manager

The Student Services Manager at Yearup will report directly to the Director of Student Services and Community Partners and will provide professional support services to prospective and current Year Up students. The Student Services Manager is responsible for monitoring and supporting students' success throughout the program by assessing external risk factors and intervening as appropriate. This role includes direct clinical support of students, building internal program capacity for student services, and expanding access to external resources for delivering counseling and related social services.

To be successful in this role, you will be an experienced social work professional who thrives in fast-paced, dynamic environments. You will be skilled in clinical settings while also being comfortable testing new infrastructure, providing feedback, and participating in conversations about program growth and how to best support our students.  In addition, you will be someone who maintains the highest levels of confidentiality, ethics and who possesses an innate ability to communicate with and relate to diverse audiences.

The Student Services Manager will also have the opportunity to interact with students as a mentor, group facilitator, and advocate, participating in building a positive educational environment. 

RESPONSIBILITIES:

Admissions

  • Conduct one-on-one interviews and assessments of prospective students
  • Collaborate with the Admissions team throughout the admissions process to identify prospects who will be successful students in the Year Up program
  • Proactively help applicants find resources (e.g. healthcare, child care, legal representation) that will ease their transition into Year Up

Direct Services

  • Build relationships with students both through individual meetings/sessions and being visible during lunch, breaks, and in the classroom, when appropriate
  • Connect students to appropriate available resources and help them apply for assistance programs
  • Develop and maintain a "service plan" and records for those students who need case management services
  • Provide one-on-one brief counseling and support as needed and appropriate for students through the different phases in the program
  • Identify student needs that can be addressed through group work and run supportive or psycho educational groups as needed

Program Development

  • Participate actively as a member of the Students Services team, contributing ideas and recommendations for improving processes based on your work in the above areas
  • Build new organizational relationships with community organizations and social service agencies around mental health, housing, pregnancy/parenting, financial services, family issues, substance use, etc. so that they are available for student use as needed
  • Attend weekly meetings with staff advisors and Program Managers to discuss the progress of students, and to develop interventions and direction, as appropriate Provide support to staff as they work with students who need social work support identified through the admissions process or in the course of their involvement in the Year Up program
  • Enter social work data into Salesforce.com and examine social work trends and issues in the community/world
  • that may be affecting our students
  • Support the MSW internship program, including selection process
  • Participate in cross-site discussions with other Year Up sites

Site Team/Learning Community Member

  • Serve as an advisor/mentor for a small number of current students
  • Join and sometimes facilitate weekly group sessions with students
  • Participate in staff meetings and trainings

QUALIFICATIONS:

  • Master of Social Work degree or a degree in a related field from an accredited program required, LICSW required
  • At least 2-3+ years' experience as a counselor/therapist for at-risk individuals, particularly young adults preferred
  • Experience developing, implementing, monitoring and measuring the effectiveness of counseling and related programs
  • Effective communication skills and the ability to connect with people from a variety of different backgrounds
  • History of thriving in a fast paced, high growth, team oriented environment where priorities change rapidly
  • Experience developing, implementing, monitoring and measuring the effectiveness of counseling and related programs and curriculum
  • History of cultivating relationships and building alliances with agencies and schools
  • An engaging and collaborative leadership style with mature interpersonal skills and the ability to juggle and manage multiple, competing priorities and deadlines
  • A passion for working with urban young adults, an unshakable belief in their potential and a strong commitment to the mission of Year Up
  • Understanding of the Opportunity Divide and its drivers
  • Commitment to diversity and inclusion

COMPENSATION & BENEFITS:

  • Salary: Competitive and commensurate with education and experience
  • Benefits: Competitive package including 100% healthcare coverage, dental, and 401(k) match
  • Vacation: Three weeks paid vacation in first year of employment; four weeks after initial year
  • Professional development: Funds available to support staff in achieving career objectives


ORGANIZATION DESCRIPTION:
Year Up is an award-winning national 501(c)3 organization striving to close the Opportunity Divide by providing urban young adults ages 18-24 with the skills, experience, and support that will empower them to reach their potential through professional careers and higher education. Through a one-year intensive training program, these young adults complete a unique combination of rigorous, hands-on technical and professional skills training, college credit. and corporate internships. With an annual operating budget of $90 million, Year Up will serve over 2,700 students in 2015 nationwide.

Year Up takes three approaches to closing the Opportunity Divide. Our core sites are based on our founding program model - direct service programming where facilities, staff, infrastructure, academics, and all other aspects of the program are managed by Year Up staff. The Professional Training Corps (PTC) is a community college based model that provides an opportunity for students to engage in meaningful workforce training. In this model, students are dual-enrolled in the community college and Year Up; technical skills are taught by college faculty, while Year Up staff provide professional skills and other wrap-around services. Lastly, our Employer Based Solutions are created in collaboration with employer partners; custom solutions are developed to meet critical business needs and solve for skills gap challenges in the marketplace.

Consistently voted one of the Best NonProfits to Work For by the NonProfit Times, Year Up is a rewarding place to work. Our staff is passionate, supportive, mission-driven, and committed to positive change and continuous learning. We set high standards for both ourselves and our students, and live by a set of core values that reflect an unshakable belief in the talent and full potential of our young adults. The work we do is life-changing, and we know that our team is the greatest asset in achieving our mission.

Please visit http://www.yearup.org/careers to learn more about working at Year Up, and to see a list of current opportunities.

TO APPLY:

Please submit a thoughtful cover letter and resume through our website.

Note that applications without a cover letter will not be considered. We respectfully request no phone calls.