BWPO Project Coordinator
posted May 1, 2017 3:07 PM
The Project Coordinator for Clinical Care Redesign & Palliative Care Projects will work on matrixed teams across Clinical Care Redesign/Medical Management and the Center for Faculty Development & Diversity (CFDD) to advance key projects, programs and initiatives related to clinical care redesign, population health management, and physician engagement. The Project Coordinator will report directly to Project Manager, Palliative Care Projects, while also working closely with all team members - Directors/Medical Directors, Managers/Senior Project Managers, Data Analysts, among others- to ensure successful planning and execution to achieve stated goals & tasks for any programs/projects s/he is assigned to.
The Project Coordinator will:
• In conjunction with Managers, Senior Project Managers and other clinical leaders:
o Design, implement and administer key initiatives they are assigned to
o Execute on day-to-day operations and project management, including project planning and achievement of tasks and deliverables; meeting planning and preparation, and development and upkeep of project management tools
• Communicate, verbally and written, in a concise and timely manner information relevant to their manager, the team, and workgroups/stakeholders, as appropriate
• Manage their individual work plans to achieve tasks, deliverables, etc. and proactively communicate with leadership and/or team members when conflicts or roadblocks arise. As well, they will take initiative to identify other tasks/deliverables they could drive forward.
• Manage pertinent data tools, including data entry, tracking and/or reporting
• Troubleshoot issues for project team, workgroup, stakeholders or end-users
Specific projects for which the Project Coordinator will be accountable include, but are not limited to:
Palliative Care Programs:
The Palliative Care Projects team consists of leadership, clinicians and project staff drawn from the BWPO's Medical Management team, BWH iCMP, BWH Social Work, and the Dept of Psychosocial Oncology. Projects include (1) continued operational implementation of the Serious Illness Care Program for a group of patients in a high risk care management program (iCMP - Integrated Care Management Program) at BWH primary care practices, and (2) the SAGE Program (Speaking About Goals and Expectations) which aims to improve access to primary palliative care for hospitalized patients during admission and after discharge. Both programs adapt Ariadne Labs' Serious Illness Care Program to suit specific needs, and aim to improve communication about patients' goals and values between patients and their health care team.
The Project Coordinator will serve as a core team member and play a key role in contributing to clinical support, planning, implementation, program design, measurement and reporting, and overall improvement efforts. While reporting to the Project Manager, Palliative Care Projects, and to the Manager for iCMP, they will also provide key clinical support to the Lead Social Worker, SAGE program, and Principal Investigator for Palliative care projects as needed.
Additionally, the Project Coordinator will engage in supporting other projects across the Medical Management and Center for Faculty Development & Diversity teams, as assigned by the Manager, Assistant/Associate Medical Directors, Sr. Director of Population Health, and Chief Medical Officer.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Responsibilities include but are not limited to:
• Developing and maintaining project plans and tracking documents to assist with the monitoring and oversight of projects
• Responsible for data management, including data entry, tracking and maintenance, - pertaining to both patient related and program related data, safeguarding confidentiality of patients at all times, making periodic reports as appropriate
• Coordinating day-to-day operations and project management tasks, including planning for upcoming meetings, training events, capturing minutes and mapping out next steps
• Administrative and workflow support for clinical providers including management of patient selection related databases, dissemination of patient related information to both frontline clinicians and team members as needed, other daily clinical support tasks pertaining to program implementation
• Prioritizing work efforts and when necessary transparently communicating priorities to team leads so as to ensure expectations and deadlines are met and/or appropriately adjusted to be met
• Responding to and in some cases acting as the main point of contact for inquiries and requests from project team members, workgroups, stakeholders, and end-users
• Contributing to content for meetings, monthly reports, presentations, literature reviews, journal articles, and Institutional Review Board (IRB) submissions etc.
• Participation in Medical Management team efforts, meetings and retreats.
• Working with Senior Staff to ensure communication and smooth information flow between involved parties, including but not limited to team members, department leaders, BWPO and Hospital leadership
• Annually reflect on competencies included in the BWPO Medical Management Team Competency Model and engage with supervisor to create an action plan for those competencies that may require further development
• Other ad hoc and ongoing projects and duties as assigned by the SPM, Assistant/Associate Medical Directors, Director of Population Health, and Chief Medical Officer
• Proven track record in delivering outstanding customer service
• Experience with project planning, as well as oral and written presentation of project plans
• Demonstrated expertise in managing working relationships in matrix structure
• Experience with Microsoft Office products (Outlook, Word, Excel, PowerPoint required; End Note and Access desirable)
• One - three years related experience
• Bachelor's degree preferred
SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:
• Motivated and independent individual to perform in a professional and courteous manner and maintain excellent working relationships with clinical and non-clinical team members
• Advanced organizational skills with strong attention to detail
• Ability to learn new tools and processes quickly
• Exceptional interpersonal and communication skills, both written and oral
• Excellent interpersonal skills with individuals at all levels within the organization
• Ability to work independently and to appropriately prioritize work
• Ability to manage multiple projects simultaneously and see them through from conception to completion
• Strong analytic skills and statistical experience/background or experience with quantitative data analysis a plus
• Internship or previous research/project coordination experience in medical, public health, or scientific fields a plus
• Basic knowledge of scientific research principles and experience with literature searches and scientific writing a plus
• This is a grant-funded position through 9/30/2018 with the possibility of extension thereafter based on available funding and job performance.
• Office work
• Travel to off-site practices will be required.