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Case Manager

This position is responsible for providing short-term case management services to un-served or under- served residents in the community to improve their quality of life as Newton residents. The Case Manager assesses the needs of residents, to facilitate connections to social services and support systems and provide information, referrals, non-clinical consultation, and/or case management as assigned by Supervisor, Director of Social Services.

Follow-up on all referrals.

Develop and maintain accurate and confidential client records including: intake notes, release of information forms, records, and statistics on contacts, referrals and resolutions, and any other records and reports as required.

Conduct on-site, in home, or in community visits with residents, family, or guardians to assess needs and facilitate access to services.

Follow up all assistance requests to ensure all needed services or alternative measures are provided.

Conduct community outreach through in person community based networking, developing promotional and educational materials and disseminating them, and staffing community based sites to engage with residents and inform them of services.

Follow up all assistance request to ensure all needed services or alternative measures are provided.

Conduct community outreach through in person community based networking, developing promotional and educational materials and disseminating them, and staffing community based sites to engage with residents and inform them of services.

Develop and/or lead community based workshops or groups on various social service related topics.

Assist residents with problem solving and advocacy.

Recognizes the individual's right of self-determination.

Serve as a mandated reporter in regards to child and elder protective services situations.

Interact with and maintain good working relationships with other area service and community agencies.

Maintain detailed knowledge of federal, state and local benefits and services. When needed, assist clients with filling out forms to access benefits and services; public benefits, housing, financial assistance, legal assistance/advocacy, health insurance information, etc.

Participate in interdisciplinary service planning and case conferencing. Including but not limited to; mental health providers, school social work staff, health care providers, and other city departments.

Attend other meetings, conference, on committees, task forces relevant to duties as determined with supervisor.

Participate in regular staff meetings, staff training programs, supervisory sessions, and accept the responsibility for aiding the development of positive team relationships as requested.

Work in cooperation with department and other city/school employee members to fulfill duties.

Meet regularly with Supervisor for review of case material, community needs, and job performance.

Maintains liaison with private, public, and other City agencies involved in the support of Newton residents.

Assits in the promotion and utilization of program resources and services to the community at large.

Maintains contracts to keep abreast of developments in social services field, areas of expertise and trends.

Adhere to and follow City of Newton, departmental/governmental rules, regulations, policies and procedures.

Participate in Emergency responses to crisis situations.

Performs other duties as required.

Qualifications:
Bachelor's Degree and three to five years related experience in a social/human services setting and/or training or equivalent combination of education and experience.


Please apply online!

https://cityofnewton.hyrell.com/UI/Views/Applicant/VirtualStepPositionDetails.aspx?enc=jZ8xdjUat1cXLtI-0rtC5RFygarZO5Kd74GsJ_3BHo0=&tzi=Eastern%20Standard%20Time