Job Board


Director of Veterans' Services

DEFINITION Under the policy direction of the Town Manager and the general direction of the Director of Community Services, and in concert with Massachusetts General Law, Chapter 115, and the Rules and Regulations of the United States Department of Veterans Affairs, perform a wide variety of administrative and social services to assist and promote the health and well-being of the Veteran community.

Direct Veteran Services:
Communicate, direct and coordinate the administration of various veterans' benefits available to veterans, their survivors, and dependents, including pensions, compensation, health and hospitalization benefits, home loans, education, disability compensation, burial and other benefits available provided for in M.G. L., Chapter 151 and the Massachusetts Veteran Service Offices.
Assist veterans in preparing applications for assistance available through the federal Veteran's Administration Office. Provide short-term counseling and crisis intervention to veterans and dependents. Assist with benefit application process and develop a service plan and coordinate services with providers as required.
Conduct regular office hours at the Veterans' Office and other community centers to facilitate serving veterans.
Manage the Massachusetts Veterans' Public Assistance Program under M.G.L. C. 115. Receive applications for veterans' benefits; investigate and validate the necessities and qualifications of the claimant; determine the extent of requested assistance; ensure the legitimacy of claims; enroll veterans in C.115 public assistance program. Calculate and authorize public assistance payments to qualified veterans. Respond to state audits and ensure C. 115 payment process is accurate as required for appropriate reimbursement to the Town.
Implement Outreach Program to veterans in need. Make personal visits to Veterans unable to make office visits; arrange transportation for disabled and ill veterans to and from hospitals or health care providers. Collaborate with Senior Center staff to insure elderly veterans are provided necessary services and directed to the Veteran's Office when appropriate.
Maintain all related records, warrants and reports as required by statute and the Town.
Participate in professional organizations that promote and inform regarding veterans and related benefits.
Community Patriotic Services:
As a member of Andover's Veterans Group, organize and coordinate memorial activities for veterans including but not limited to, Veteran's Day ceremonies and the Memorial Day Parade; serve on Patriotic Holiday Committee; recruit veterans' to assist with these activities.
Communicate with the media, community organizations and the general public to promote programs and activities sponsored by the Veterans' Office. Advocate for veterans locally, regionally, and state-wide and nationally as necessary to promote the status and well-being of veterans' issues.

As the Town's Graves Registration Officer and Burial Officer, maintain accurate records of all deaths of Andover veterans and arrange for and/or pay for the burials of indigent veterans. Coordinate logistical support for ceremonies and grave flag replacement.
Oversee the care of the community's veterans' monuments to include grave flag placement and general upkeep.
Manage the Patriotic Holiday Committee and promote community involvement in patriotic ceremonies.
Develop awards to recognize individuals at civic events.
Perform related duties as required.
Purchase and maintain supplies for Veterans' Office.
Perform other duties as may be assigned.
MINIMUM QUALIFICATIONS Skills, Knowledge and Abilities
Thorough knowledge of state and federal laws pertaining to veterans and their dependents.
Working knowledge of the methods and principles of veterans' benefits assistance, casework, administration and available resources.
Excellent public speaking skills. Ability to communicate effectively both orally and in writing.
Ability to establish positive public relations for the Town, department and/or division; and to interact effectively with a wide variety of people.
Strong computer skills, including a working knowledge of Microsoft Office.
Ability to establish effective working relationships with applicants, recipients, other agencies and the general public.
Skill in interviewing and counseling others.
Ability to treat individuals with sensitivity and compassion.
Ability to establish and maintain records pertaining to Veterans and other matters.
Education and Experience: Duties require a college degree preferred in the field of social or human services and/or counseling; three to five years of administrative or professional experience in a social or human service environment; or any equivalent combination of education and experience. Must be a Veteran and have a valid driver's license or the ability to obtain one.
SUPERVISION: Supervise administrative support and volunteer staff that assist in providing support to the Office.
PHYSICAL ELEMENTS: Normal office environment, not subject to extremes in temperature, noise, odors, etc., subject to frequent interruptions to provide customer service to veterans.
Duties include moderate physical exercise such as walking through cemeteries or in parades, etc.
Occasional night or weekend duty to attend to crisis and/or patriotic events.

May spend extended period of time driving to meetings and visiting clients, as well as transporting them to medical centers.
May spend extended periods of time on the telephone or operating other office machines requiring handeye coordination and finger dexterity.
Regular lifting and carrying of files, documents, records, etc.
FLSA Status: Exempt Grade: I-22 Standard Work Week: 36.25 hours Job Code: 6424 Risk Code: 8810 Town of Andover Classification Review

Shift Type Full-Time

Salary Range $62,000.00

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