Job Board


Furnishing Hope of Massachusetts Operations Coordinator

Furnishing Hope of Massachusetts, Inc. (FHMA) is a Cambridge-based 501(c)3 non-profit dedicated to helping families who are transitioning out of homelessness create a home for themselves. We provide families with the basic furniture and household goods necessary to create a comfortable and nurturing home from which to make a new start. FHMA serves families in the greater Boston area.

The Operations Coordinator plays a key role in coordinating FHMA's organizational systems and functions, and is responsible for ensuring smooth day-to-day operations in support of FHMA's mission. The Operations Coordinator works closely with, and reports directly to, the FHMA Executive Director. This is an excellent opening for a candidate interested in building experience for a career in nonprofit management.

The duties of this position include, but are not limited to:

Inventory and Delivery Management:

Assures the timely delivery of needed furniture and starter sets to FHMA clients. Manages home goods inventory and coordinates delivery of furniture and home goods to clients, including communication with social service agency partners and FHMA vendors. Assures the preparation of home goods "starter sets" - by volunteers wherever possible and by the Operations Coordinator when necessary. Manages vendor relationships on operational issues.

Volunteer Management:

Provides training, oversight, and quality control for FHMA volunteers. Serves as a point of contact for FHMA volunteer opportunities.

Bookkeeping and Donation Management:

Provides bookkeeping support, including recording of expenses and donations and tracking of project budgets as needed. Ensures accurate and timely financial and programmatic reporting in support of FHMA fiduciary responsibility, and donor and funding agency outreach. Prepares donor acknowledgements and materials for donor report-back. Produces up-to-date reports on a monthly basis, and additionally as needed, tabulating deliveries and client demographics, donations and donors, and other organizational statistics as appropriate.

Website and Social Media Support:

Assists in the update of FHMA's website, Facebook, and Twitter pages, ensuring they have accurate, relevant, and up-to-date content.

Fundraising, Marketing, and Outreach:

Assists in the creation of marketing materials including brochures, flyers, and other agency related literature. Provides support for fundraising initiatives such as Mother's Day starter set sponsorship and holiday / end of year outreach, and fundraising events such as house parties, open houses, etc. Assists in outreach to potential business donors of home goods.

Performs related duties as required to assure the smooth carrying out of FHMA's mission.


  • Bachelor's degree or higher
  • 2 years administrative office experience preferred (volunteer experience considered)
  • Valid driver's license, good driving record, and regular access to a reliable vehicle (travel between sites reimbursed.)
  • Excellent communications and writing skills
  • Demonstrated administrative computer skills, including experience working with Excel
  • Prior successful experience in non-profit sector not required but a plus.
  • Ability to work in fast-paced dynamic team environment

Hours and compensation

  • Salary $46,000 / year
  • 40 hours / week (up to 5 hours/month evening hours may be required)
  • Three weeks paid vacation plus 10 paid holiday days
  • Paid sick time


Send resume and cover letter as attachments to:, attention Suzy Palitz, Executive Director with "Operations Coordinator" in the subject line.