Job Board


Resident Services Coordinator (Full-Time and Part-Time, Temporary Grant Funded)

The Lowell Housing Authority is currently seeking a full- and part-time Resident Services Coordinator. These are temporary, grant funded positions through 2019.

The Resident Service Coordinator is responsible for the coordination of group and individual services and supports for residents residing in each of the federal housing sites to assure a safe and harmonious living environment for elderly and disabled residents. They are responsible for identifying and accessing resources beneficial to residents as needed and act as broker on the resident's behalf.

1. Coordinate and facilitate services/activities, such as meals, education, wellness, and/or activities and schedule office hours at designated LHA housing sites.
2. Schedule and facilitate work groups with LHA Management Team as needed to complete work plan activities.
3. Recruit, train and oversee volunteers (CTI Senior Companions) who will assist with group/congregate activities, e.g. the Café and the Store.
4. Inform and refer residents to publicly funded programs (e.g. GAFC, ECOP, Home Care, food stamps, and Veterans benefits, etc.)
5. Identify gaps in services to elders and adult persons with disabilities. Offer a range of service plans to residents with the goal of establishing and maintaining cost effective and affordable services.
6. Assist in screening residents for area Home Care Program eligibility and establish appropriate care plans with Elder Services case managers and nurses assigned to the developments.
7. Work closely with community organizations and social service providers to provide programs, support and services to allow residents to age in place.
8. Implement needs assessment survey to provide ongoing evaluation and monitoring of services that are needed by residents in coordination with program evaluation.
9. Provide accurate and timely documentation to meet all contractual and administrative standards as required by the Housing Authority and HUD. (Logic Model/Progress Reports)
10. Encourage and support the development of a resident council in each designated housing site. Attend meetings as necessary to address social, medical, recreational and educational needs. Identify problems and issues and approaches to dealing with them.
11. Accept referrals from housing management and/or designated staff for elderly or disabled residents. Establish and maintain effective working relationship with designated building site management.
12. Provide outreach, advocacy and crisis intervention to residents accordingly.
13. Maintain contact with case managers and agency representatives to provide on-going monitoring of resident needs and services.


Bachelor's Degree in human services, social work, or a related field and LSW license preferred. The candidate should also have knowledge of housing/social services with elderly and disabled populations and housing/disability laws and regulations. It is required that the candidate possess a valid Massachusetts Driver's license.

To apply, please send cover letter and resume to Andrew Rocha, Executive Assistant, at