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Community Resource Specialist I

Department Description: 6 month position that is part of a pilot to test the concept of adding a community resource specialist to the inpatient care team. The CRS will work closely with the social worker, case manager and the care team to help facilitate timely access to post hospital services such as: transportation; food; housing/shelter, community based mental health services, etc.
Because this is a pilot, the person in is role will help to design and shape the role/responsibilities and will help the team to evaluate the effectiveness of the role.

Job Location: Boston, MA

Req ID: 30029BR


Job Summary: Under the direction of the manager or supervising clinician, the Community Resource Specialist conducts resource assessments and collaborates with social work and/or medical staff to obtain community resources for Medical Center patients and families. Within developed area of expertise, provides orientation and ongoing training related to community resources to staff, students, medical professionals, patients and families.

Essential Responsibilities:

  1. Determines, either independently and/or in conjunction with clinicians, the resources that would optimally meet patients' and families' needs. Uses knowledge of local and state resources to develop a multifaceted service plan to meet patients' complex needs. Makes independent decisions about what services to recommend to a patient/family.
  2. Maintains a caseload with multiple patient contacts per day, including phone calls, paperwork and face-to-face contacts. Functions as the primary health care contact for a psychosocially complex patients when needed. Provides timely and appropriate documentation in patients' medical records (paper and electronic).
  3. Advocates on patients' behalf in written and verbal communication. Assists patients and families with such tasks as accessing entitlement programs. Provides appropriate medical information as requested by extended care facilities, Department of Transitional Assistance, etc.
  4. Conducts staff and community based training on resources. Provides updates to staff of procedural requirements and changes required by state and local agencies.
  5. Documents and advises supervisor and clinical staff of obstacles to obtaining services that require social action. Develops liaisons with community and governmental agencies to facilitate negotiation of complex systems. Visits agencies when indicated to broaden knowledge and relationships.

Required Qualifications:

  1. High School diploma or GED required. Bachelor's degree preferred in Social Work or Human Services
  2. License preferred: Licensed Social Worker
  3. 1-3 years related work experience required.
  4. 2 years of related work experience without a related Bachelor's degree
  5. Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.

Competencies:

  1. Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers.
  2. Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.
  3. Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.
  4. Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.
  5. Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.

Age based Competencies:

  • Employees in this job must be competent to provide patient care to the following age groups: Young adult: 16-30 years, Middle Age: 30 - 60 years, Elderly: 60 -.

Physical Nature of the Job:

  • Light work: Exerting up to 20 pounds of force frequently to move objects. Some elements of the job are sedentary, but the employee will be required to stand for periods of time or move through out the hospital campus

Apply here: https://jobs.bidmc.org/job/boston/community-resource-specialist-i/169/11961678