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Clinical Coordinator & Community Support Specialist at ACCS

Title Clinical Coordinator - ACCS Body Position: Clinical Coordinator 

Location: Lindemann Team, Boston 

The ACCS Program uses clinical and evidence based practices to uncover motivation while working with people to establish meaningful treatment plans and cultivate recovery. Each individual in the program is assigned a primary clinician and works with an integrated team composed of licensed clinicians, peer/recovery specialists and others to meet their individual needs. This position requires excellent communication, writing, and organizational skills and the ability to work independently in the community. Extensive training is provided and ongoing training is available and encouraged. 

As the Clinical Coordinator, you will lead a team and provide care management for the person engaged in services. The Clinical Coordinator will use interventions to provide person-centered assessments, service planning, and coordination of care. 

The Clinical Coordinator provides community-based support to people with psychiatric and substance abuse disorders living in a residential home or an individual living arrangement. The Clinical Coordinator will meet with clients frequently and assure all clinical needs are assessed and coordinated across the system. 


  • Provides team leadership, clinical supervision and guidance to direct care staff. 
  • Collaborating with outpatient clinic providers and BH CP. 
  • Identifying the skills a client needs to live independently (cooking, paying bills, cleaning). 
  • Setting life goals in school, work, health, and relationships. 
  • Teaching strategies for symptom management. 
  • Engaging with family to assist them in supporting the client as they develop those skills. 
  • Organize and lead individual and group social activities that structure each person's time, increase social experiences, and provide opportunities to practice social skills. 


Education: LPHA designation that is recognized under Massachusetts law is required. 

Experience: Previous experience in the provision of clinical or rehabilitative services to adults with chronic and persistent mental health issues and/or substance use disorders preferred. Previous supervisory experience preferred, but not required. 

Skills: Must have a valid driver's license. Must be MAP certified and CPR/1st aide certified within the first three months of hire. 

Title Community Support Specialist Body A member of the Integrated Team of the Adult Community Clinical Services Program, you will participate in the engagement, assessment and treatment planning process. The Community Support Specialist may have experience or specialized skills in providing services to people with psychiatric, substance use and/or medical diagnoses. This position provides direct services to people in community and GLE settings in the areas of housing, risk mitigation, transportation, skill-building, money management, medication administration and other areas based on the person centered treatment plan. Services are provided based on Recovery tenets and are aimed to promote overall health and well-being of persons served. 


  • Help clients build skills that help move a person on to the most independent setting 
  • Gather information about community agencies and families to assist staff in the provision of services. 
  • Document each person's progress in the confidential record according to established methods and procedures. 
  • Carries out the assigned interventions and action steps of the treatment plan, through the provision of direct support and rehabilitation services to people on an individual, group, and family basis (in conjunction with professional staff) in the office and in community settings. 
  • Providing care to specialized groups like deaf persons or Asian population 
  • Having expertise in supported housing coordination and housing subsidies 
  • Having expertise in benefits and entitlements 
  • Having expertise in young or elderly needs and service delivery 
  • Experience in coordinating collaborative care within teams 
  • Experience supervising other professionals 
  • Collaborate with Housing Coordinators to help each person in finding a safe and affordable place to live - apartment hunting, finding a roommate, landlord negotiations, cleaning, furnishing and decorating 
  • Ensure that people have adequate financial support 
  • Participate in medication administration per MAP and DMH policies and protocol. 
  • Help each person to access reliable transportation 


Education: Bachelor's degree in human services field. 

Experience: In lieu of degree, at least two years' experience with population that has severe and persistent mental illness and/or substance use disorder, or established significant expertise in specialized areas related to ACCS components of care. 

Skills: Must have a Driver's license. Must be MAP certified, CPR/first aid certified within three months of hire. 

If interested, contact: 

Shane MacDonald, MSW, LCSW

Assistant Program Director Adult

Community Clinical Services (ACCS)

North Suffolk Mental Health Association

25 Staniford Street Boston, MA 02114

(p) 617-912-7870

(f) 617-557-1929