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Boston University: Employee Assistance Counselor

Employee Assistance Counselor, HR Faculty/Staff Assistance
Tracking Code: 3249
Job Location: Boston, Massachusetts, United States
Salary Grade: Grade 76

This position is full-time/regular. However, the position could be converted to two part time (50%) positions. Please submit a cover letter with your application and indicate your preference in a full-time or a part-time (20 hr) opportunity. For more information or to apply, click here and you will be directed to this listing on the Boston University job board.

Job Description: Provides employee assistance services to promote the resilience and wellbeing of Boston University faculty, staff and their household family members. Services include direct clinical care, consultation and training to the organization, development of program promotion activities, and establishment of community linkages and a provider network. Services are provided on BU's Charles River and Medical campuses. The position reports to the Director of the Faculty & Staff Assistance Office and provides leadership in the absence of the director.


  • Provides confidential clinical services to individuals, couples and groups including assessment, short-term counseling, crisis intervention, case monitoring, and referral for personal and work-related concerns
  • Provides critical incident and grief support for individuals and groups-Consults to managers/supervisors, Human Resources, Occupational Health, Equal Opportunity, Diversity & Inclusion and other department administrators regarding risk assessment, critical incidents, workplace conflict and employees with work performance, personal or other workplace issues
  • Provides consultation and coordination with HR and Occupational Health in assessing fitness for duty and supporting successful reintegration of employees returning from leave
  • Creates and delivers training and educational workshops on effective utilization of EAP services, behavioral health, wellbeing, work-life and other EAP-related issues
  • Develops and maintains collaborative relationships with internal and external stakeholders; fosters and maintains effective and constructive communication within a team environment
  • Identifies, evaluates, and develops referral relationships with local behavioral health and substance abuse providers; researches community resources to address employee needs
  • Participates in program awareness activities; cultivates employee wellbeing through innovative programing, workshops, social media and promotion of wellness activities
  • Initiates and implements clinical and programmatic improvements to EAP services; contributes to creating and revising policies and procedures
  • Serves on advisory boards and committees within the organization and in professional EAP organizations
  • Maintains timely case documentation and program statistics; strictly adheres to confidentiality and ethical guidelines
  • Performs other related duties as assigned or requested

Required Skills

  • Master's Degree and currently licensed as a mental health professional in good standing.
  • Minimum of 5 years post-license clinical experience
  • Knowledge of and ability to work with various multicultural, ethnic, socio-economic, educational, age-specific and gender populations
  • Advanced knowledge of and ability to intervene with a broad range of issues including substance misuse, psychiatric illness, suicide/homicide risk, interpersonal violence, critical incidents, organizational difficulties, and workplace conflict
  • Excellent verbal and written skills. Experience with public speaking and presentation of trainings
  • Proficiency with Microsoft Office applications
  • Ability to provide some services before 9 am and after 5 pm
  • Experience or familiarity with a medical center preferred