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Reference & Education Coordinator, National Public Health Coordination Office (NPHCO), University of Massachusetts, Worcester, MA

The National Public Health Coordination Office has the important role of providing information resources to public health departments that monitor outbreaks, design interventions, and inform health care utilization. The NPHCO manages all facets of the Public Health Digital Library including supporting continuous access to resources, providing distance-based training and education to users across the country, partnering with local health sciences libraries for instruction and interlibrary loan, working with vendors, and maintaining contact with public health departments. The Public Health Digital Library provides access to electronic resources to participating state public health departments. While offering licensed information resources, the digital library uses PubMed and other National Library of Medicine information delivery tools.

The Education Coordinator designs and implements an instructional program to train users on the best use of information resources available. The ideal candidate: has an interest in working in a non-traditional information environment; has knowledge of or can work with public health topics and its audience's information needs; can develop instruction across a variety of formats and platforms; and can work in a highly collaborative environment with a small core team, that networks with a variety of collaborators and constituents across the country.

The NPHCO is located at the National Network of Libraries of Medicine New England with the support and resources of the Lamar Soutter Library at the University of Massachusetts Medical School in Worcester, Massachusetts. The region offers a central location with convenient access to all of New England in a city with world-class museums, concert halls, theatres, and restaurants.

Under the general direction of the NPHCO Manager or designee, the Education Coordinator provides public health instruction and reference services to public health departments participating in the Public Health Digital Library. The Coordinator will work in concert with the National Network/Libraries of Medicine (NN/LM) and the NN/LM National Training Center (NTC) to design, develop and implement instructional content in support of public health evidence based curriculum. The Coordinator will also respond to reference questions including assistance with DOCLINE, LinkOut, and questions related to searches on public health topics using digital library resources.


  • Coordinate training activities related to resources provided by the digital library
  • Design, develop and implement a curriculum for the public health workforce
  • Offer training and on-boarding programs to new public health departments
  • Offer distance based learning sessions based on public health digital library resources
  • Respond to reference questions for information search and information management
  • Respond to ILL, DOCLINE and LinkOut questions
  • Perform other duties as required.


  • Master's degree in library information science, instructional design, or equivalent degree
  • 3 years' experience in an academic, research, health sciences or hospital library or special library or equivalent
  • Hands-on teaching experience
  • Experience developing curriculum including syllabi, learning objectives, and lectures
  • Ability to lead complex project teams
  • Evidence of excellent oral and written communication in teaching, publishing, networking, reporting, and outreach efforts
  • Demonstrated communication in networking and outreach, listening, negotiation, diplomacy, teamwork, professional writing, planning, management, and implementation skills
  • Demonstrated ability to engage successfully in outreach and networking
  • Ability to travel to off-site locations

Job Title: Reference & Education Coordinator
Job Number:2016-26773
Salary Grade:45
Union Code:Non Union Position-W60-Non Unit Professional
Contact: Javier Crespo:; 508/856.7633
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