Job Board


Language Access Program Coordinator

The Language Access Program Coordinator is responsible for the operation, development, and evaluation of the Asian Task Force Against Domestic Violence new Language Access Program (LAP). S/he recruits, trains, and supervises LAP Advocates, and coordinates with ASAP Program Managers and CBS Client Advocates.

Primary Program Duties and Responsibilities:

1. Recruit, screen, and select LAP Advocate applicants.
2. Train LAP Advocates. Plan and lead up to 80 hours of Pre-Service Training for LAP Advocate applicants, in collaboration with the Education and Outreach Director Plan and lead professional development and team-building activities at least once a quarter and an all-day retreat annually. Create and continuously improve training curricula and materials. 
3. Manage LAP Advocates. Maintain up-to-date contact information for LAP Advocates. Assign LAP Advocates to cases upon request of Client Advocates. Attend the intake, assessment, and review meetings for each client assigned to an LAP Advocate and other client-focused meetings as requested. Oversee the completion of paperwork by LAP Advocates. 
4. Provide guidance and support to LAP Advocates. Resolve problems/concerns of LAP Advocates, Client Advocates, other providers, and community leaders, involving other agency staff as appropriate. 
5. In collaboration with the LAP Advocates from each language group and the Director of Education and Outreach, develop a provider/community outreach plan for that group. Monitor implementation of that plan, partnering with LAP Advocates in carrying out some outreach activities. Evaluate the impact of outreach activities.
6. Build and then maintain ties with community providers and formal and informal leaders related to each target language group.
7. In consultation with the Executive Director, undertake planning and related tasks for the expansion of LAP in Year II, including the selection of additional language groups, relationship-building with these groups, and recruitment and selection of additional LAP Advocate applicants.
8. Develop, implement, and evaluate policies and procedures for the LAP Program. Maintain written documentation of these policies and procedures.
9. Create and supervise the use of tools and systems to document program work and impact.
10. Manage the budget for LAP in Year I. Participate in budget development for Year II.
11. Contribute to proposals and reports related to the LAP Program.
12. Represent the LAP Program within ATASK, ensuring effective collaboration and problem-solving at key junctures with other programs, promoting integration of the program within the organization, and contributing to organization-wide planning and evaluation and specific initiatives.
13. Participate in and contribute to staff retreats, staff meetings, trainings, and organizational development activities.
14. Share office duties and general maintenance of office spaces.
15. Perform other duties as assigned.

Required Qualifications:

1. Be understanding, sensitive to, and have empathy for victims of domestic violence and sexual assault and of limited English proficient (LEP) immigrant populations. 
2. Bachelor's degree (B.A.) or equivalent in Education, Social Work, Public Health, or related field, with a minimum of two years of training and facilitation experience and a minimum of two years of program administration and supervisory experience.
3. Knowledge of and sensitivity to diversity across Asian communities and cultures.
4. Demonstrated ability to work well with diverse communities (e.g. class, education, immigration status, sexual orientation, disability, age, gender identity, race, ethnicity, and language).
5. Experience in program coordination, establishing priorities, time management, and managing timely communication across the organization and community. Highly organized and detail-oriented.
6. Ability to work as a member of a team and effectively contribute to shared program and organizational goals. A cooperative work style, the capacity to appreciate co-workers, and build good working relationships.
7. Demonstrated skill as a trainer, with experience in leading trainings on cultural competency and interpreting desirable.
8. Experience in planning and conducting provider/community outreach.
9. Availability to work weekday evenings and several Saturdays over the year. 
10. Ability and willingness to work from agency's Lowell office at least one day a week.
11. Must have a valid Massachusetts Driver's License and clean driving record sufficient to insurance company standards.
12. Proficiency in Microsoft Office Platforms, including Word, Excel, and PowerPoint.

Preferred Qualifications:

1. Bilingual/bicultural Asian preferred.
2. Experience interpreting in public or non-profit organizational settings.
3. Experience in providing and/or managing domestic violence services, preferably in an organization working with women from a variety of cultures and with varying levels of English language proficiency.

E-mail or Fax Resumes to:

Rebecca Pang 
Finance and Administration Coordinator
P.O. Box 120108
Boston, MA 02112
Tel: 617-338-2350