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Associate Director of Student Services - Boston, MA

As the Associate Director of Student Services - Boston, MA , you'll report directly to the Student Services Director and will monitor and support students throughout their time in program by assessing external risk factors and intervening as appropriate. Along with other members of the Student Services team, the Associate Director provides direct support to students, builds internal capacity and expands access to external resources for delivering counseling and related social services. The Associate Director will also be responsible for sharing ideas and best practices to further develop Student Services teams across the national organization.

To be successful in this role, you will bring a wealth of social work skills and knowledge, and will thrive in a fast-paced environment where you work closely with both students and staff to provide a high level of support focused around ensuring success for the young adults we serve. You will also be comfortable creating and managing Student Services-related curriculum and reporting. As a leader of your team, you will ensure proper communication of student information with a solutions-oriented approach involving close collaboration with and across functional teams.

The Associate Director of Student Services - Boston, MA will also have the opportunity to interact with students as a mentor, group facilitator, and advocate, participating in building a positive educational environment.


  • Conduct one-on-one interviews and assessments of prospective students
  • Collaborate with the Admissions team throughout the admissions process to identify prospects who will be successful students in the Year Up program
  • Proactively help applicants find resources (e.g. healthcare, child care, legal representation) that will ease their transition into Year Up
  • Conduct Onboarding Student Support plan interviews for conditionally accepted students
  • Work with the Admissions & Program Manager teams to address accepted Year Up student specific on-boarding support plan needs with appropriate referrals 

Direct Services

  • Build relationships with students both through individual meetings/sessions and being visible during lunch, breaks, and in the classroom, when appropriate
  • Provide one-on-one brief counseling and support as needed and appropriate for students through the different phases in the program
  • Identify reoccurring student needs
  • Identify services that can be accessed and/or provide direct services through scheduled on site presentations via community partnerships (e.g. benefits enrollment, health care, wellness, lifeskills, prevention groups)
  • Connect students to appropriate available resources and help them apply for assistance programs
  • Develop and maintain a "service plan" and records for those students who need case management services
  • Identify student needs that can be addressed through group work and run supportive or psycho educational groups as needed
  • Document interactions, social work/case management work and referrals with students/interns into the organization's database ( 

Program Development

  • Manage/supervise social work interns (BSW, MSW) internship program, including identifying and creating meaningful projects and facilitating intern/student direct contact and support
  • Manage, supervise, train, onboard other Student Services members (Coordinator, Specialist, Manager)
  • Participate actively as a member of the Students Services team, contributing ideas and recommendations for improving processes based on your work in the above areas
  • Attend weekly meetings with Staff, Coaches, Program and Internship Managers to discuss the progress of students/interns, and to develop interventions and direction, as appropriate Provide support to staff as they work with students who need social work support identified through the admissions process or in the course of their involvement in the Year Up program
  • Enter social work data into and examine social work trends and issues in the community/world that may be affecting our students
  • Set expectations for the Student Services team, contributing ideas and recommendations for improving processes
  • Participate in cross-site discussions with other Year Up sites 

Partnership Development & Capacity Building

  • Build new/enhance existing partnership relationships with community based organizations and social service agencies around mental health, housing, pregnancy/parenting, financial services, family issues, substance abuse, etc. so that they are available to students as needed
  • Conduct a needs assessment to further understand the needs and trends of students to inform the partnership development work
  • Build internal system/processes to continuely assess, maintain and further develop partnerships
  • Document any new or existing partnerships with relevant contacts and linkage/referral agreements in the organization's database (
  • Make quarterly recommendations to both Year Up Program team (Site Director & Program Manager) and the college partner to strengthen partnerships for student support services offered onsite and off site 

Site Team/Learning Community Member

  • Collaborate and communicate with program team to address key student concerns
  • Participate in staff meetings and trainings
  • Develop close, supportive, and trusting relationships with students, to make one's self available as a tertiary level of support for all students by interacting with the learning community programmatic activities (Morning kicks off, proskills, Friday feedbacks).


  • At least 4-5 years' professional and supervisory/management experience preferred, especially as a counselor/case manager for at-risk individuals, particularly young adults
  • Master of Social Work degree and LICSW from an accredited program is required to supervise social work interns (BSW and MSW levels)
  • An existing network of contacts within, and extensive knowledge of the social services resources available in the local region
  • Impeccable reputation with regard to ethics and integrity
  • Effective communication skills and the ability to connect with people from a variety of different backgrounds
  • Ability to motivate a wide variety of people; intuitive, empathic communicator who can quickly build rapport, trust, and credibility
  • Proven ability to make strategic decisions, track multiple data points, and strengthen processes
  • A creative, resourceful, responsive style with a strong attention to detail and follow-through and the ability to work independently and as a team player
  • History of thriving in a fast paced, high growth, team oriented environment
  • A proven passion for working with urban young adults, an unshakable belief in their potential and a strong commitment to the mission of Year Up
  • Understanding of the Opportunity Divide and its drivers
  • Commitment to diversity and inclusion


  • Salary: Competitive and commensurate with education and experience
  • Benefits: Competitive package including 100% healthcare coverage, dental, and 401(k) match
  • Vacation: Three weeks paid vacation in first year of employment; four weeks after initial year
  • Professional development: Funds available to support staff in achieving career objectives


Year Up is an award-winning national 501(c)3 organization striving to close the Opportunity Divide by providing urban young adults ages 18-24 with the skills, experience, and support that will empower them to reach their potential through professional careers and higher education. Through a one-year intensive training program, these young adults complete a unique combination of rigorous, hands-on technical and professional skills training, college credit. and corporate internships. With an annual operating budget of $90 million, Year Up will serve over 2,700 students in 2015 nationwide.

Year Up takes three approaches to closing the Opportunity Divide. Our core sites are based on our founding program model - direct service programming where facilities, staff, infrastructure, academics, and all other aspects of the program are managed by Year Up staff. The Professional Training Corps (PTC) is a community college based model that provides an opportunity for students to engage in meaningful workforce training. In this model, students are dual-enrolled in the community college and Year Up; technical skills are taught by college faculty, while Year Up staff provide professional skills and other wrap-around services. Lastlyour Employer Based Solutions are created in collaboration with employer partners; custom solutions are developed to meet critical business needs and solve for skills gap challenges in the marketplace. 

Consistently voted one of the Best NonProfits to Work For by the NonProfit Times, Year Up is a rewarding place to work. Our staff is passionate, supportive, mission-driven, and committed to positive change and continuous learning. We set high standards for both ourselves and our students, and live by a set of core values that reflect an unshakable belief in the talent and full potential of our young adults. The work we do is life-changing, and we know that our team is the greatest asset in achieving our mission.

Please visit to learn more about working at Year Up, and to see a list of current opportunities.


Please submit a thoughtful cover letter and resume through our website.

Note that applications without a cover letter will not be considered. We respectfully request no phone calls.