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Bilingual (Spanish) Social Services Coordinator

Volunteers in Medicine of Southern Nevada is hiring a Volunteers in Medicine of Southern Nevada.

Volunteers in Medicine of Southern Nevada (VMSN) is seeking a dynamic and motivated Licensed Social Worker to join our dedicated team as its Social Services Coordinator. VMSN is a 501(c)3 nonprofit organization that provides free adult and pediatric medical, dental, vision and social services to the economically disadvantaged and uninsured residents of Southern Nevada.
To learn more about VMSN, visit vmsn.org.

Job Summary
VMSN's Social Services Coordinator (SSC) is responsible for the supervision and implementation of Care Coordination services within VMSN's Social and Behavioral Health Intervention Services Department (SBHIS). This position oversees all patient referrals to the SBHIS department. The Social Services Coordinator will assess patient need, carry a caseload of care coordination cases, assign cases to volunteer and student care coordinators, and assist patients in accessing external and internal social and behavioral health resources aimed at helping patients to address their emotional and physical health needs. This includes overseeing the psychosocial needs of the patient within the guidelines of VMSN clinics; collaborating with other departments, including Eligibility, Medical, and Dental, to ensure the best outcomes for patients; and supervising volunteer staff, and related administrative responsibilities.

Essential Duties and Responsibilities
• Care Coordination Duties
a. Interview and assess patients' mental health status using appropriate assessment tools. Additionally, observe, record, and report on an individual's functioning; read and understand assessments, evaluations and observations, and use in developing patient-centered care plans.
b. Identify patients' barriers to care (psychological, social, financial, and environmental) and assist in eliminating barriers, when possible.
c. Identify the psychosocial needs of clinic patients; provide care coordination services and support as appropriate. Additionally, supporting patients' self-determination.
d. Coordinate appropriate referrals to social service and community resources and provide necessary follow-up to insure provision of service and ensure patient's changing needs/health goals are met.
e. Provide knowledge/education regarding healthcare and insurance systems, community resources, and general guidelines for healthy living.
f. Obtain written releases of information for all patients' providers in order to facilitate appropriate and timely communication regarding patient progress/status.
g. Record all patient contacts, assessment of needs, care plans, and progress toward goals in electronic health record and other data collection tools.
h. Act as a liaison between the clinic and other social service agencies in the community to develop referral linkages to meet the needs of VMSN patients.

• Supervisor Duties
a. Assist in recruitment of new care coordination volunteers.
b. Train care coordination volunteers on policies and procedures, data collection tools, electronic health record, assessments, treatment plans, etc.
c. Supervise and monitor the performance of care coordination volunteers (including students) to ensure standard work processes and consistency in approach.
d. Follow and enforce agency and department policies and procedures.
e. Perform Agency Field Instruction of practicum social work students, if applicable.

• Administrative Duties
a. Manage internal (from VMSN physicians) and external referral process for Care Coordination services.
b. Produce and maintain appropriate records, reports, and statistics to analyze the outcomes of Care Coordination services.
c. Identify gaps in resources and assist in the development of additional programs or procedures to meet the needs of our patients.
d. Represent VMSN at meetings or events with community partners as requested.
e. Perform other duties as assigned.

Job Requirements & Qualifications
• Bachelor's Degree in Social Work from an accredited school required; Master's Degree preferred.
• Licensed in Nevada as a Social Worker required (must obtain within 90 days of hire)
• Minimum 2 years professional social work experience.
• Bilingual (Spanish/English) required. Ability to communicate effectively in English and Spanish, both verbally and in written form.
• Experience supervising staff and/or volunteers preferred.
• Knowledge of local, regional and state human resources.
• Strong ability to take initiative; demonstrate creativity and resourcefulness.
• Computer literate in Microsoft applications required.
• Experience working with people living in poverty.
• Familiarity with DSM-V and possess working knowledge of the nature of serious mental illness/substance abuse and related treatment modalities in relation to all age groups (primarily adults), interventions and techniques; and different types of assessments (including but not inclusive of Psychosocial assessments) and their uses in treatment planning.

Compensation: Full-time (1 FTE), salaried position with standard benefits package. Salary based on experience.

Please send cover letter and resume to tpederson@vmsn.org (no phone calls). Resume submissions without a cover letter will not be considered.

Requirements/Qualifications
Bachelor's Degree in Social Work from an accredited school required; Master's Degree preferred.
• Licensed in Nevada as a Social Worker required (must obtain within 90 days of hire)
• Minimum 2 years professional social work experience.
• Bilingual (Spanish/English) required. Ability to communicate effectively in English and Spanish, both verbally and in written form.
• Experience supervising staff and/or volunteers preferred.
• Knowledge of local, regional and state human resources.
• Strong ability to take initiative; demonstrate creativity and resourcefulness.
• Computer literate in Microsoft applications required.
• Experience working with people living in poverty.
• Familiarity with DSM-V and possess working knowledge of the nature of serious mental illness/substance abuse and related treatment modalities in relation to all age groups (primarily adults), interventions and techniques; and different types of assessments (including but not inclusive of Psychosocial assessments) and their uses in treatment planning.

Please send cover letter and resume to tpederson@vmsn.org (no phone calls). Resume submissions without a cover letter will not be considered.