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Case Management Specialist - Center for Hoarding Intervention

Metropolitan Boston Housing Partnership, Inc. is a regional nonprofit housing agency serving 33 communities in the Greater Boston area. We provide rental assistance to more than 9,600 households, working with 4,300 property owners. We also respond to more than 12,000 housing inquires annually, provide housing information, referrals and case management, and other supports.

MBHP's mission is to ensure that the region's low- and moderate-income individuals and families have choice and mobility in finding and retaining decent affordable housing; all of our programs and initiatives are designed to encourage housing stability, increased economic self-sufficiency, and the enhanced quality of the lives of those we serve. To achieve our mission and to promote efficient service delivery, we work collaboratively with a broad array of service providers and neighborhood-based organizations.

The Case Management Specialist works with the Hoarding Intervention Team. The Case Management Specialist is responsible for providing high quality, intensive case management services to a diverse group of Hoarding Intervention Program clients. The intervention model uses harm reduction strategies, a Housing First model of case management, and cognitive-behavioral therapy techniques to reduce the volume of possessions in a resident's home and teach the skills necessary for clients to maintain a lower volume of possessions moving forward. Case management services include regular home-visits, coordination with a network of community-based providers, and assistance with applications for housing and public benefits. The Case Management Specialist will collect initial intake information, assess the client's presenting and surrounding needs, track client progress, and work with the client to determine an appropriate course of action.

Reports To
Hoarding Intervention Program Manager

• Conduct intakes and assessments Hoarding Intervention Program clients; determine intervention and housing stabilization plan
• Conduct weekly/bi-weekly home visits focused on hands-on sorting/discarding, reducing clutter and/or addressing severe squalor and sanitation concerns in the home
• Obtain resources and services as requested and/or needed to address clients' needs, including but not limited to: housing applications, negotiation and mediation with property owners and utility companies, fuel assistance, and shelter information;
• Complete and maintain client files by reviewing paperwork; collecting documentation from clients, property owners, and advocates; and maintaining a caseload of program participants
• Track all interactions with clients and/or their files by entering outcomes from phone and in-person interactions into appropriate data collection tools, such as New Client Log and CounselorMax
• Accept referrals from advocates at partner organizations and internal MBHP staff, and keep those parties updated via e-mail or phone regarding work with their clients
• Assist the Hoarding Intervention Program Manager to track data as required by research protocols and Institutional Review Boards (IRBs).
• Work as an integral part of the Hoarding team, and attend meetings as required.
• Other duties as assigned

• At least 5 years of working with in hoarding or intensive case management required
• Training and experience in appropriate hoarding intervention practices strongly preferred
• Experience assisting clients with housing and economic stabilization barriers including legal, financial, and psychological issues
• Knowledge and experience with MA State service systems.
• Knowledge and experience with service agencies and resources for homeless individuals.
• Knowledge and experience with community resources that serve elders, substance use disorders, domestic violence and mental health.
• Experience with direct service delivery.
• Willingness to accompany clients as needed to appointments.
• Willingness to work as part of a team to promote the goals of the program and agency.
• Sensitivity to the needs of individuals who are homeless and those with mental health challenges.
• Ability to work in a fast-paced, diverse team setting.
• Excellent time management, organizational and communication skills.
• Willingness to work with clients in squalid or hoarded homes and other settings
• Ability to work independently

Salary: $40,000

Please apply with resume and cover letter to